Program Support Assistant (OA)

Summary

This position is located in the Geriatrics and Extended Care Service within the Veterans Affairs Medical Center - Louisville - Kentucky and encompasses an interdisciplinary - multifunctional array of programs and services to meet the needs of chronically-ill patients - so they may remain in their own homes. The person in this position will serve as a Program Support Assistant under the administrative supervision of the GEC Administrative Officer.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/06/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Experience using of a variety of personal computer applications - including word processing - spreadsheet applications - database files - presentation software; experience collecting and gathering data for reports and updating spreadsheets; experience preparing documents for review; coordinating - planning - and organizing administrative duties for a clinical office; experience communicating orally and in writing; providing customers with consistent information according to established policies and procedures.. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Duties: This position will serve as a Program Support Assistant under the administrative supervision of the GEC Administrative Officer
• Programs within the Geriatrics and Extended Care Service included: Home Based Primary Care (HBPC) - Home and Community Based Services(HCBS) - Homemaker/Home Health Aide (HM/HHA) - Hospice and Palliative Care (HPC) - Contract Nursing Home (CNH) - Care Coordination / Home Telehealth (CC/HT) - Adult Day Health Care (ADHC) and Program and the Medical Care Foster Home Program
• Performs work involving the collection - compilation - and/or tracking of data and statistical information in support of an organization's program operation
• Performs data entry and other data processing tasks
• Responsible for completeness - accuracy - and accessibility of data for analytical purposes
• Manages database for data entry of demographic data - provider-specific clinical data - historical data - and patient-related data
• Prepares - executes - and/or tracks program specific information - such as meeting minutes - average daily census reports - FOIA requests - congressional inquiries - and contract data within the service
• Uses software applications to draw information - e.g. - from the Computerized Patient Record System (CPRS) - Veterans Integrated Support and Information Application (Vista) - Microsoft Access - Excel - and Outlook
• Also monitors the VA Electronic Contract Manager System (eCMS) in order to prepare/assist in preparation of reports Assists in the acquisition - development - and/or scheduling of program resource materials and personnel - such as hard copy and computer-based brochures and reports - agency staff and/or volunteer personnel - and/or needed program equipment such as telephones - computers and printers - fax machines - etc
• Monitors all aspects of the operating programs and makes recommendations to improve or modify methods for disseminating information to intended audiences
• In person or on the telephone - employees maintain a pleasant and helpful attitude when dealing with professional and non-professional staff - co-workers - applicants - supervisors - management - union representatives - government representatives - and the general public
• Design - delegate - and monitor office procedures that support patient care - thus freeing the clinical providers as much as possible to provide direct patient care
• Work Schedule: Monday - Friday 8:00am-4:30pm Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant (OA)/PD40394A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized