Program Support Assistant (OA)

Summary

The Program Support Assistant (PSA) will be assigned to support Nursing Leadership and Administrative Staff within Nursing Service (Acute Care - Specialty Care - and Primary Care) to include specific programming. The PSA will report directly to the Administrative Officer (AO) - Nursing Service - and will provide administrative support to the leadership of specific departments/sections. The PSA will receive assignments from the AO/appropriate designees to ensure medical center mission is actualized.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 05/15/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Experience using Adobe Creative Cloud applications (such as Acrobat - Photoshop - or Illustrator) to create - edit - or prepare documents or visual materials; Proficiency in Microsoft Excel - including the ability to create spreadsheets - use formulas - sort and filter data - generate charts - and produce basic data summaries; Use of Microsoft Outlook for daily email communication and calendar scheduling; Experience with Microsoft Teams or similar platforms to participate in virtual meetings - exchange messages - and collaborate on shared documents; and Create and deliver presentations using Microsoft PowerPoint - including organizing content - designing slides - and presenting information to groups of two or more. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major duties include - but not limited to: Work with team members and members of the Nursing Leadership team to achieve specific tasks - produce work products and services and meet program and production goals
• Assists the team through knowledge and application of group facilitation - coordination - coaching - problem solving - interpersonal communication - integration of work processes and products - obtaining resources and liaison with multi-disciplinary staff across the health care system
• Involved in contacts with patients - visitors - and callers including - but not limited to: Congressional offices - Service Chiefs and Supervisors - Veterans Integrated Service Network (VISN) - and Veterans Health Administration (VHA) - Central offices
• As the PSA - the incumbent provides specialized administrative and technical support to Nursing Service Leadership and the Nursing Administrative Team - when applicable or assigned the Associate Director - Patient Care Services (ADPCS) - and Nursing Staff
• Receives and screens all incoming email and telephone correspondence for the assigned services - Veterans and/or family members - contractors - and the public involving technical - complex - and confidential matters
• Accurate recording of messages and prompt disposition of inquiries is essential - as well as accurate recordkeeping of incumbent's actions taken regarding inquiries and correspondence
• Obtains - sorts - reviews - and distributes incoming mail - publications - regulations - and directives to the appropriate staff with appropriate notation as to who is to prepare response - how reply is addressed - for whose signature - etc
• Prepares - maintains - and submits electronic timecards for designated staff
• reminds approving official of deadline to approve timecards
• Advises the management staff on the purchasing and supply management to the staff - and purchases supplies for field staff - purchases allowable equipment and approved subscription services for program operations
• and Ensures receipt of the goods ordered and provides Approving Official applicable receipt records to enable certification of payment
• maintains appropriate receipt records (packing list - receipt - cash register or sales slip) and safeguarding the purchase care
• Work Schedule: Monday-Friday - 7:30am-4:00pm or 8:00am-4:30pm (Subject to change based on the needs of the Agency) Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant (OA)/PD03244A Relocation/Recruitment Incentives: Not Authorized
• Critical Skills Incentive (CSI): Not Approved
• Permanent Change of Station (PCS): Not Authorized.