What are the responsibilities and job description for the Medical Support Assistant position at U.S. Department of Veterans Affairs?
Summary
The Northern Arizona VA Health Care System is seeking a highly energetic candidates to fill the Medical Support Assistant vacancy within Health Administration Service. Ideal candidate's resume will articulate exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution - ability to operate computerized programs - and scheduling of appointments.
Qualifications
Basic Requirements:
The Northern Arizona VA Health Care System is seeking a highly energetic candidates to fill the Medical Support Assistant vacancy within Health Administration Service. Ideal candidate's resume will articulate exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution - ability to operate computerized programs - and scheduling of appointments.
Qualifications
Basic Requirements:
- Citizenship: Be a citizen of the United States (U.S.)
- Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
- 7407(a)
- Experience
- No experience required
- Education
- High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
- Licensure/Certification/Registration
- None English Language Proficiency
- Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
- 7403(f)
- May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
- GS-05: Full Performance Experience: One year of creditable experience equivalent to the next lower grade
- OR Education
- Two years of education above high school
- Demonstrated Knowledge - Skills - and Abilities
- Candidates must demonstrate all of the KSAs below: Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports
- Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
- Ability to schedule medical appointments in a clinical setting
- Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
- Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
- Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
- Preferred Experience: None Assignment
- This is the full performance level for MSAs
- At this level - the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting
- Advises clinical staff on current administrative processes
- The MSA is responsible for answering phones - greeting patients - relaying messages to appropriate staff inside or outside of the unit - scheduling appointments - including interpreting and verifying provider orders in accordance with VHA scheduling guidelines
- Assignments at this level include - but are not limited to: scheduling - canceling - re scheduling patient appointments and/or consults
- entering no-show information
- monitoring appointment requests from multiple electronic sources
- monitoring both inpatient and outpatient appointments in areas of responsibility
- verifying and updating demographics and insurance information when patients check-in for appointments
- Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e
- TRICARE - sharing agreements - collaterals - research patient - VA employee - etc.)
- Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation - see Duties section for essential job duties of the position
- May require standing - lifting - carrying - sitting - stooping - bending - puling - and pushing
- May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment
- Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions
- the area is adequately lighted - heated - and ventilated
- However - the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations
- References: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
- The full performance level of this vacancy is GS-05
- The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-05.
- VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional MSAs interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction
- Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Northern Arizona VA Health Care System Hiring Managers
- Typical duties include but are not limited to: Customer service and answering and returning calls to Veterans and provider offices
- Scheduling - canceling - re-scheduling patient's appointments and/or consults Entering no-show information Monitoring outpatient appointments for areas of responsibility Obtaining medical information from patients Coordinating information and actions related to patient care and services Verifying and updating demographics and insurance information Processing all emergency and non-emergency transfers to other VA facilities or private hospitals Other duties as assigned Work Schedule: Monday - Friday (8:00am - 4:30pm) Recruitment Incentive (Sign-on Bonus): Not Authorized
- Permanent Change of Station (Relocation Assistance): Not Authorized
- Pay: Competitive salary and regular salary increases
- Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
- Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
- Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
- Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available
- Virtual: This is not a virtual position
- Functional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized
Salary : $45,239 - $58,811