What are the responsibilities and job description for the Medical Support Assistant position at U.S. Department of Veterans Affairs?
Summary
The 2-page Resume requirement does not apply to this occupational series. For more information - refer to Required Documents below. Performs duties related to the receipt - intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Duties
The 2-page Resume requirement does not apply to this occupational series. For more information - refer to Required Documents below. Performs duties related to the receipt - intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Duties
- IMPORTANT NOTICE: This is an open continuous announcement until September 30 - 2026
- Qualified applicants will be considered and referred as vacancies become available
- This announcement may close without advanced notice
- The MSA is responsible for scheduling and rescheduling appointments - referring patients to other medical specialty clinics - providing information to patients necessary to resolve complaints - interactions with both internal and external customers - reviewing and documenting clinical and administrative electronic health records (EHR)
- obtaining medical information from patients - coordination information and actions related to patient care and services
- and scheduling appointments in accordance with VHA national scheduling guidelines
- MSA refers all questions regarding medical attention to the appropriate health care member
- Advises clinical staff on current administrative processes
- Responsible for answering telephone calls - secure messaging - and chat messages - greeting patients - relaying messages to appropriate staff inside or outside of the facility
- Performs duties as assigned to ensure efficient and effective operations
- Work Schedule: Full time
- Work schedule will be determine upon selection
- Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of existing pay - higher or unique qualifications - or special needs of the VA (Above Minimum Rate of the Grade) .Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience .Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
- Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
- Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
- Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
- Remote: This is not a remote position Telework: Not available Virtual: This is not a virtual position Financial Disclosure Report: Not require
Salary : $40,177 - $65,597