Medical Support Assistant (Advanced) - Mental Health

Summary

NOTE: The 2-page Resume requirement does not apply to this position. For more information - refer to Required Documents below. The Medical Support Assistant (Advanced) is located at the Fargo VA Medical Center within the Mental Health department. This position provides specialized and expert administrative patient support while working collaboratively with-in an interdisciplinary coordinated care delivery model.

Qualifications

Basic Requirements:

• Citizenship: Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38U.S.C.
• 7407(a)
• *Experience
• No experience required
• *Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None Physical Requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Grade Determinations: GS-6 Medical Support Assistant (Advanced) Experience: One year of experience equivalent to the GS-5 grade level that equips the candidate with the following: 1
• Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports
• 2
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• 3
• Ability to schedule medical appointments in a clinical setting
• 4
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• 5
• Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• 6
• Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
• AND Demonstrated Knowledge - Skills - and Abilities (KSAs): Candidates must demonstrate all of the KSAs below: 1
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• 2
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• 3
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• 4
• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• 5
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• 6
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is 6
• Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position
• Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.
  
  

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include but are not limited to: Customer service: greets and check-in patients - assists patient with mobile check-in if needed
• gathers medical information if needed
• refers patients to the appropriate member of the health care team as needed
• reports backlogs - difficulties in meeting deadlines - and uncooperative physicians
• documents complaints
• ability to identify customer's concerns - performs the tasks required to resolve the issues accurately and timely - and follow up as necessary to ensure a satisfactory resolution
• resolves difficult problems and diffuses potential dissatisfaction with VA services
• Performs receptionist duties: monitors copying and faxing
• answers and routes incoming phone calls
• Maintains medical charts: generates patient workload reports and monitors activity
• serves a technical advisor and liaison (VISTA - CPRS - VSE - IPPS - etc. -)
• responds to secure messages
• responds to appointment requests through VAOS
• Follows the current VA Scheduling Directive and Minimum Scheduling efforts
• Checks recall reminder lists to avoid delinquencies
• prepares for clinics-including printing appointment and clinic lists
• monitors ICB and patient demographics
• ensures encounter forms are completed
• ensures return to clinic orders are completed daily
• ensures recalls are completed daily
• consult report is cleaned up daily
• routinely reviews active/pending consults daily
• interprets - verifies - and dispositions provider orders
• Completes reports
• records meeting minutes - scribe with co-signer
• monitors appointments for area of responsibility
• monitors electronic wait list
• monitors and maintains clinic grids with supervision
• processes all transfers to other facilities
• performs basic eligibility requirements
• maintenance of warehouse supplies and clinic forms
• Assist with clinic access contingency plans by adjusting appointment times - locations or dates
• completes/trains/shares knowledge of data programs such as VETEXT - VAOS - NEAR - Message Manager - Secure Messaging - Right Fax - Audiocare - etc
• Requests medical records from Community Care providers and non-VA healthcare institutions
• conducts special audits
• studies or surveys as requested
• collects complete and appropriate data for reporting purposes
• organizes and implements quality assurance documents for supervisor
• enters and monitors work orders
• orders supplies and equipment
• and provides coverage for scheduling staff during intermittent shortages
• Work Schedule: Monday - Friday - 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized This is an OPEN CONTINUOUS ANNOUNCEMENT
• Eligible applications will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.