Lead Medical Support Assistant

Summary

This position is located at the Clement J. Zablocki VA Medical Center - Milwaukee - Wisconsin - in the Acute Care Inpatient Nursing Division - Administrative Support Program. Incumbent will normally work in their assigned area - but could be reassigned to work in another area if necessary.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA
• Experience
• Six months experience of clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
• OR - Education
• One year above high school
• OR - Experience/Education Combination
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE - YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-7 LEVEL TO QUALIFY FOR THIS POSITION
• GS-7 :GRADE REQUIREMENTS EXPERIENCE: Must have one (1) full year of experience that is directly related to the duties of a MSA and that has equipped you with the particular knowledge - skills - and abilities to perform successfully the duties of this position
• To be creditable - this experience (must be equivalent to the next lower grade level - GS-6 - in the Federal government) must demonstrate the knowledge - skills - and abilities associated with MSA responsibilities
• Experience at this level includes but is not limited to: expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
• collaborate and communicate with a wide range of medical clinicians across multiple disciplines
• sets priorities and organizes work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• communicates tactfully and effectively by phone - in person and in writing
• advanced knowledge of the technical health care process including scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care
• advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care to include appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc.
• an advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• AND Demonstrated Knowledge - Skills - and Abilities
• In addition to the above basic requirements and experience - candidates must also demonstrate all of the KSAs below: KSA- 1
• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community resources
• KSA- 2..Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• KSA- 3
• Ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines
• KSA- 4.Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
• KSA- 5
• Ability to provide staff development and training
• KSA- 6
• Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics Note: Please ensure how you meet these KSAs is clearly described in your resume
• we may not make assumptions regarding your experience References: VA Handbook 5005/117 Part II Appendix G45 Medical Support Assistant Qualification Standard GS-0679 Veterans Health Administration August 1 - 2019
• please visit https://www.va.gov/ohrm/QualificationStandards/ The full performance level of this vacancy is GS-7. Physical Requirements: The employee must be able to travel to spoke sites for training and program implementation
• The incumbent must be able to bend - walk - lift to 15 pounds - drive a motor vehicle - and stand.
  
  

Duties

• VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Lead MSA duties include - but are not limited to: Distribute and balance the workload among employees in accordance with established work flow or job specialization - assure timely accomplishment of the assigned workload - and assure that each employee has enough work to keep busy
• Keep in touch with the status and progress of work - and make day- to-day adjustments in accordance with established priorities - obtaining assistance from the supervisor on problems that may arise - such as backlogs which cannot be disposed of promptly
• Estimate and report on expected time of completion of work - and maintain records of work accomplishments and time expended and prepare production reports as requested
• Instruct employees in specific tasks and job techniques and make available written instructions - reference materials and supplies
• Give on the job training to new employees in accordance with established procedures and practices
• Maintain a current knowledge and answer questions of other employees on procedures - policies - directives - etc Inpatient: In addition to the general duties listed above - Lead MSAs are responsible for
• timely accurate and appropriate processing all admissions - transfers - and discharges to the assigned inpatient areas - assist in processing all emergency transfers to other VA facilities or private hospitals
• preparing for scheduled admissions to include giving scheduled admission list to each days admitting team - knowing which team is on call daily
• updating BMS multiple times during the shift based on interpreting physician's orders
• timely and accurate completion of the inpatient kardex
• verifying physician orders and taking appropriate established procedures for those orders
• entering timely hoptel requests (note) - preop notes - and precardiac cath notes
• courtesy answering the patient jeron calls - routing it appropriately to the nurse or aide - set the jeron pagers up for current and/or oncoming shift
• calling for Code4 or rapid responses - following established procedures regarding both
• providing front line hardware and software support to the medical staff in their assigned areas - only referring more complex matters to the IRM or CPRS helpline
• Outpatient: In addition to the general duties listed above - Lead MSAs are responsible for updating information in the Insurance Capture Buffer (ICB) system
• obtaining medical information from patients - other VAs - and/or private sector medical centers
• coordinating information and actions related to patient care and services
• scheduling appointments in accordance with VHA national scheduling guidelines - entering scheduled admissions
• preparing educational materials as directed by others for various patient education initiatives
• entering work orders for their assigned areas
• calling for Code4 or rapid responses - following established procedures regarding both
• providing front line hardware and software support to the medical staff in their assigned areas - only referring more complex matters to the IRM helpdesk or CPRS helpline
• Performs other duties as assigned
• Work Schedule: Tour
• rotating schedule - Weekdays 5 am- 13:30pm - Weekends 18:00- 2:30am Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 00097F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized