What are the responsibilities and job description for the Lead Medical Support Assistant position at U.S. Department of Veterans Affairs?
Summary
This Lead Medical Support Assistant (LMSA) position is in the Health Administration Service of the G.V. (Sonny) Montgomery VA Medical Center located in Jackson - Mississippi.
Duties
This Lead Medical Support Assistant (LMSA) position is in the Health Administration Service of the G.V. (Sonny) Montgomery VA Medical Center located in Jackson - Mississippi.
Duties
- VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional The Lead Medical Support Assistant (LMSA) continuously embraces and supports the mission - vision - and values of the VA Healthcare System
- The primary duties of the LMSA may include but are not limited to: Accepts telephone calls to the Medical Center/CBOCs regarding outpatient inquiries
- Utilizing \"administrative\" systems knowledge in assessing patient/caller needs - practices independent decision-making - coordinates care needs - and direct problem resolution as appropriate
- Utilizes computer technology to ensure continuity or care through accurate patient information - communication - and documentation
- Prioritizes and makes decisions based on the caller needs - forwarding calls to RN for patients/callers that potentially have an emergent or urgent care need Resolves or refers for resolution non-urgent outpatient care needs to designated Call Center Nurses and Pharmacy Staff
- Updates/verifies patient information/demographics and insurance information as needed
- Schedules/cancels/reschedules outpatient appointments in accordance with VHA national and local 'scheduling guidelines and consistently uses established documentation guidelines
- Acts as a patient advocate and tries to resolve patient needs to the best of their ability and/or notifies Manager of the Call Center of issues
- Provides training and/or orientation to new Medical Support Assistants as designated
- Participates in quality assurance activities of the call center program on an ongoing basis and recommends changes to improve the program when indicated
- Complies with all safety & fire prevention rules/regulations - using protective equipment when' required and provided
- Promptly reports all accidents and notifies supervisor of unsafe/unhealthful conditions in the workplace
- Attends scheduled training sessions and participates in facility or service- level safety promotions as directed by the supervisor - knows all fire drill and emergency plans for work area - including Ideation \"of all emergency fire equipment
- Anticipates problems and attempts to prevent their recurrence when possible
- Identifies procedural problems and with other team members - brainstorms to implement a change if warranted
- Distributes and balances the workload among employees in accordance with established workflow or job specialization - assures timely accomplishment of the assigned workload - and assures that each employee has enough work to keep busy
- This involves actively monitoring GNA V for Breaks and time in Work Mode and taking steps to address with staff if performance expectations are not being met
- Estimates and reports on expected time of completion of work - maintains records of work accomplishments and times expended and prepares production reports and meeting minutes as requested and within the assigned time frame
- Utilizes time efficiency and effectively in the completion of assigned reports - meeting minutes - and other assignments
- Work Schedule: Sunday - Saturday 3:30 pm - 12:00 am - every other weekend and every other Holiday
- Subject to change based on the needs of the facility
- Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases
- When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
- Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior work experience or military service experience
- Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
- Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
- Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
- Functional Statement #: 00135-F Permanent Change of Station (PCS): Not Authorized
Salary : $49,960 - $64,952
