Lead Medical Support Assistant

Summary

The Battle Creek VA Medical Center is recruiting for a Lead Medical Support Assistant. The Lead Medical Support Assistant will function in Business Operations Service. Located at the Battle Creek VA Medical Center. This posting may be used to fill other vacancies within Business Operations Service. Current openings in Call Center and Specialty Clinics.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• Citizenship
• Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience
• No experience required
• Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• TRANSCRIPT REQUIRED PRIOR TO ONBOARDING
• Licensure/Certification/Registration
• None English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Grade Determinations: In addition to the basic requirements above - applicants must meet the following experience:GS-07 Lead Medical Support Assistant:To qualify for the GS-07 level - you must have one year of experience equivalent to the GS-6 grade level.Experience at the GS-6 includes but is not limited to: Providing specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or care in the community resources
• Recommends changes to existing clinic procedures based on current administrative guidelines
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
• Coordinates] with the patient care team to review clinic [appointment availability] (utilization) to ensure that clinic [schedules are] closely monitored to effectively support the needs of the clinics
• AND Demonstrated Knowledge - Skills - and Abilities: Candidates must also demonstrate all of the knowledge - skills - and abilities below: 1 - Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community resources
• 2
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.] 3
• Ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines
• 4
• Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff]
• 5
• Ability to provide staff development and training.6
• Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Preferred Experience: Ability to lead in a changing environment
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-07
• The actual grade at which an applicant may be selected for this vacancy is GS-07
• Physical Requirements: The work is mostly sedentary and requires incumbent to utilize a personal computer resulting in a large amount of keyboarding/data entry
• Faxing clinical documentation to the outside providers/vendors at their request during the scheduling/approving process for Fee Basis care
• Additionally - lifting and carrying items such as medical records - paperwork - folders and will be required to do tasks that require some fine manipulation skills/abilities
• May be required to work many hours at a computer terminal.
  
  

Duties

• The Lead MSA monitors and makes work assignments - provides input on performance - resolves daily workplace issues and maintains efficient workflow.Assignments at this level include - but are not limited to: Assuring coverage of all areas of responsibility Conducting ongoing reviews to ensure quality of work Ensuring accurate and timely scheduling of appointments Providing guidance to staff members to include changes in policies and procedures Distributing and balancing workload
• creating and maintaining employee work schedules Orienting and providing on-the-job training for new and current employees Ensuring all training requirements are met Organizing the work structure of his/her assigned areas Acting as liaison between MSA and staff in order to resolve day to day conflicts
• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: 8:00am to 4:30pm Monday Thru Friday - Hours may vary based on Veteran's needs
• Virtual: This is not a virtual position
• Functional Statement #: 91159-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized