Health Technician (Telehealth Clinical)

Summary

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center - CBOC - VA Outreach Clinic - etc.) - with duties that may require travel. Total Rewards of a Allied Health Professional

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency: A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74 - to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English
• Experience and Education: Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
• OR Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation
• OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as - biological science - surgical technician courses - nursing assistant or other courses related to the position
• or an associate's degree in a health care related field
• OR Six months of experience in the health care field and successful completion of a course for health care technicians - hospital corpsmen - or medical service specialists given by the U.S. Armed Forces
• Grade Determinations: GS-5: None beyond the basic requirements
• GS-6: One year of experience equivalent to the next lower grade level
• In addition to the experience above - the candidate must demonstrate all of the following KSAs: 1) Comprehensive knowledge of computer systems and programs to perform a variety of tasks
• 2) Ability to communicate - consult - and interact with other members of the healthcare team - external relations - customer service and patient education
• 3) Ability to provide and receive guidance and technical direction
• 4) Ability to plan - organize - set priorities - work as a team member - and effectively complete assignments
• 5) Ability to read - interpret - and apply complex written instructions
• 6) Knowledge of general clinical policies and procedures in a healthcare environment
• 7) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Preferred Experience: 1 year experience in a clinical setting as a health technician and/or administrative medical support assistant or equivalent Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing - bending - reaching - crouching - stooping - stretching - and lifting moderately heavy items such as manuals - record boxes - equipment or assisting patients
• The work requires above average agility and dexterity
• The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
  
  

Duties

• This position performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care
• Assignments associated with this position include - but are not limited to: Preparing the clinical environment - which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
• Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (WC) encounters Monitoring and maintaining schedules of rooms - patients - technologies - clinical providers and presenters as needed to ensure efficient telehealth operations
• Providing patient education
• Providing technical and administrative support of telehealth operations
• Scheduling simple and complex intra-facility and inter-facility telehealth appointments
• Installing - configuring - maintaining - and troubleshooting technology
• Performing a variety of program support duties as assigned
• Work Schedule: Intermittent Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Virtual: This is not a virtual position
• Functional Statement #: 000000 Permanent Change of Station (PCS): Not authorized