Health System Specialist (Associate Group Practice Manager)

Summary

This position reports to the Ambulatory Care Operations Director (ACOD)/Group Practice Manager (GPM). The primary purpose of the Associate Group Practice Manager (AGPM) is to provide assistance and support to the ACOD/GPM by providing oversight and administrative management of all ambulatory care services in the facility and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable.

Duties

• Major duties include - but are not limited to: Provides access related consultative services - working in collaboration with facility Service Lines - to review and develop guidance and policies that will facilitate standardized processes within the facility and applicable CBOCs - etc
• Review and provide input on regulations and policies for local interpretation - utilizing local group practice management and communication strategies
• Works as part of an in­ house team to ensure a wide range of local factors are considered in the application of national policies and procedures
• May be called upon to collaborate with staff from other facilities and to work on higher level project groups to review and make recommendations for facility and/or VISN level policies - procedures - systems - requirements - documents - and business or access analysis initiatives
• Reviews and evaluates assigned processes and procedures to determine areas of effectiveness - efficiency - and improvement for proposal through local GPM group and supervisor
• Reports to supervisor and access leadership in the facility - as assigned
• incorporates best practices to help improve patient access to care and that standards are met within assigned services
• Promotes established system-wide training plans to optimize local use
• Supports the local clinic management system based on national requirements
• Proposes improvements to supervisor regarding national training curriculum for onboarding and sustainment activities
• Maintains knowledge of CPM training materials and supports fulfillment of action plans to meet CPM training requirements
• Works with Veteran Experience Officers within the local facility to evaluate patient and family concerns regarding the access to services needed
• Aligns efforts with national and local requirements
• Assists supervisor in coordinating efforts to ensure patient concerns are received - evaluated - and addressed in a timely and effective manner by the appropriate subject matter experts
• Provides accurate data to ensure that processes and procedures developed are appropriately supported
• Assists in the evaluation of outpatient care patient feedback for access and quality measures at the facility
• Utilizes an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures
• Evaluates and recommends changes for continuous process improvement
• Collaborates with the Veterans Experience - clinic management - scheduling - and analytic groups
• Aligns local processes with planning and policies at higher levels
• Identifies - defines and prioritizes customer service tools with assignments
• Implements process improvement and training opportunities that support frontline employees in providing predictable - consistent and comfortable customer service experiences for Veterans - their caregivers and beneficiaries
• Follows benchmarks and established processes for taking corrective actions on decreasing/low scores in Veterans/Staff experience data
• Promotes consistent communication plans with clinic teams relating to the plan of action in accordance with the Veterans experience data
• Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory - qualification - and performance requirements are met
• Selection at a lower grade level does not guarantee promotion to the full performance level
• Work Schedule: Monday - Friday - 7:30am - 4:00pm Telework: This position may be eligible for Ad-hoc telework - at manager discretion
• Virtual: This is not a virtual position
• Position Description/PD#: Health System Specialist (Associate Group Practice Manager)/PD99865S and PD99866S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): No Approved Permanent Change of Station (PCS): Not Authorized