Canteen Chief - West Roxbury MA

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 78 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic General Manager for our West Roxbury - MA. - VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Qualifications

QUALIFICATION REQUIREMENTS: Education Required: High School Diploma or GED Preferred: Bachelor's degree in Business Administration - Hospitality or Retail Management - or a related field. 3 years' experience with the VCS or comparable management experience. Currently in good standing within the VCS.

Duties

• Duties include - but are not limited to the following: Operational Excellence- Develop and execute strategic plans that align with organizational goals
• Achieve financial targets to include NOI - Gross Margin - etc
• Responsible for inventory management - health and safety compliance - and employee and labor relations
• Leadership and Talent Development- Ability to recruit - develop - and lead collaborative and successful teams
• Skilled in performance management and holding teams accountable through timely and consistent performance evaluations
• Process Management- Ensure proper and compliant processes related to all canteen functions - including planograms (POGs) - retail point-of-sale (RPOS) systems - inventory control - stock scheduling - food safety - sanitation - and promotional initiatives
• Training and Compliance- Responsible for confirming the canteen is consistently operating to NSF standards and that audit goals are met
• TMS trainings are compliant and up to date
• Financial Management- Strong understanding and command of financial statements - including budgeting and cost control - with a track record of improving financial margins
• Customer Experience Management- Ability to identify operational improvements - streamline processes - and implement best practices to ensure consistent and high-quality service to Veterans and their caregivers
• Collaboration- Build and maintain strong relationships with key stakeholders like Medical Center leadership and various local and national departments
• Technology and Communication- Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite - including Word - Excel - and Outlook
• Comfortable using technology such as point-of-sale systems and internal communication platforms.