Advanced MSA

Summary

This position is located in the Health Administration Service (HAS) at VA Montana Health Care System (VAMTHCS). The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. - patient aligned care team - or other specialty care setting where the patient aligned care team model is used such as oncology - HIV - SCI - Military Sexual Trauma - etc.) for VAMTHCS.

Qualifications

Basic Requirements:

• To qualify for appointment to this position - all applicants must possess the following: Citizenship
• Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience
• None
• Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None
• Grandfathering Provision
• Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held - including positive education and registration/certification where applicable
• For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed - the following provisions apply: Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard
• Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation
• NOTE: This provision is not intended to regularize appointments/placements
• Foreign Education
• To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• Grade Requirements In addition to the basic requirements for employment listed above - the following education and experience criteria must be met: Advanced Medical Support Assistant - GS-6 Experience: One year of experience equivalent to the GS-5 grade level
• The required specialized experience for this position includes: performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting - advises clinical staff on administrative processes - scheduling appointments - monitoring appointment requests from multiple electronic sources - verifying and updating demographics and insurance information - and coordinating administrative functions
• Demonstrated Knowledge - Skills - and Abilities: Candidates must also demonstrate all of the following KSAs: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-6 Physical Requirements: Work is generally sedentary in nature with some walking - standing and bending
• Occasionally requires moderate physical activity - e.g
• carrying light items such as books and papers - or lifting stacks of boxes or records.
  
  

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties of the Advanced Medical Support Assistant (AMSA) include - but are not limited to: Responsible for adhering to the VHA scheduling policies and procedures - as well as other HAS and local policies
• Ensure all appointments are made from a provider's order (Clinically Indicated Date) and that when a provider order is not available - the patient's desired date is recorded correctly within the scheduling package
• Responsible for patient check-in process (in its entirety) for their PACTs or specialty providers - including the printing of any necessary documentation needed for the appointment (health summaries - medication lists - daily plans - etc.) - pre-registration of patients - Insurance Capture Buffer (IBC) scanning for private insurance - and the usage of VetLink software
• Collects - scans - and updates health insurance information to aid in the revenue collection process
• Completes the patient check-out process daily - which includes the completion of Return to Clinic (RTC) orders - the creation of recall reminders - consult follow-up - no-showing patient appointments according to local policy - and any other action required to complete the appointment process
• Advises sharing beneficiaries of basic eligibility - covered and non-covered services - and program requirements with the thorough knowledge of all component programs
• This will include making eligibility determinations based on the customer's status - enrollment - and services required and/or requested
• Responsible for ensuring that patients are eligible for care at the time of scheduling - utilizing the patient enrollment menu and eligibility criteria
• Responsible for utilizing reports to assist in the care delivery process
• Reports include but are not limited to: Encounter Action Required Report - Clinic Utilization Statistical Summary - Consult Tracking Reports (CTR) (in-house and Non-VA Care) - various VHA Support Service Center (VSSC) reports (access - wait times - no-shows and cancellations
• Responsible for the VHIC Card process - assisting with Bene Travel requests - understanding the Heritage Medication Program - postage meters - and UPS labels
• Work Schedule: Monday - Friday 8:00am - 4:30pm or as agreed upon with the possibility of extended hours and weekends
• Telework: Ad-HOC Virtual: This is not a virtual position
• Functional Statement #: 51936-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized