What are the responsibilities and job description for the Level 2 Network Engineer Technician position at U.S. Computer Connection?
Join U S Computer Connection at the forefront of AI transformation, where technology meets ambition. Were a dynamic, fast-growing Managed Service Provider (MSP) based in Stamford, CT, delivering cutting-edge IT solutions with a security-first mindset. Our mission? To empower businesses with reliable technology and exceptional service while shaping the future of AI-powered innovation.Help us design, implement, and scale intelligent solutions that automate processes, uncover insights, and accelerate growth. You'll leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.As we continue to grow, were looking for a skilled and motivated Level 2 Network Engineer Technician to join our team.Position Summary:As a Level 2 Network Engineer, you'll provide remote and onsite support to our clients in the Stamford, CT area. You'll act as an escalation point for Level 1 issues and handle more complex technical problems related to networks, systems, and software. This hybrid role is ideal for someone who is technically adept, eager to grow, and passionate about cybersecurity, customer service, and AI innovation.Key Responsibilities:Provide Level 2 support for desktops, laptops, printers, mobile devices, and networking issuesManage and troubleshoot Microsoft Office 365 environments (Exchange, Teams, SharePoint)Support and maintain Active Directory, DNS, and Group PolicyPerform onsite visits for installations, troubleshooting, and project workDocument work thoroughly in ticketing and knowledge base systemsEscalate unresolved issues to higher-level engineers when appropriateMaintain a strong focus on cybersecurity best practices across all client environmentsStay up to date with new technologies and participate in ongoing training and certificationsCollaborate on AI-driven solutions that enhance client operations and deliver measurable business outcomesQualifications:2 years of experience in a help desk or technical support role, preferably with an MSPProficient in Microsoft Office 365 administration and supportStrong knowledge of Active Directory and DNSFamiliarity with remote monitoring and management (RMM) tools and ticketing systemsExcellent communication and customer service skillsSelf-motivated, detail-oriented, and able to manage multiple prioritiesMust have a valid drivers license, reliable transportation, and be located within commuting distance of Stamford, CTStrong understanding of cybersecurity principles and a commitment to securing client environmentsPreferred:Relevant certifications such as CompTIA A , Network , Security , Microsoft 365 CertifiedExperience supporting Windows servers, firewalls, and backup solutionsExperience or interest in AI technologies (Microsoft Copilot, Azure AI, ML models)Why Join Us?Be part of a close-knit team that values your input and growthExposure to a broad range of technologies and industriesA hybrid work environment with flexibility and autonomyOngoing professional development and trainingCompetitive compensation and benefitsOpportunity to work on AI-powered innovation projectsReady to take your IT career to the next level and help drive what's next in AI?Please share your experience and knowledge in AI as part of your application as we would love to see how you can help us shape the future.Company DescriptionU.S. Computer Connection is a Managed Service Provider that provides expertise in the design, assembly, and support of network infrastructures of all sizes, and addresses the ever-changing needs of today's businesses. Why Join U.S. Computer Connection:We pride ourselves on retaining our employees, giving them the opportunity to build their skills and expand their horizons. We also understand that the quality of work put in by our team members deserves a salary and benefits to match, therefore, our full-time employees are eligible to receive and participate in the following exceptional benefit package:- Competitive compensation- Generous Health benefits- Long Term and Short Term Disability Insurance- 401k with a very generous match- Generous paid time off- Job related education assistance and certification program- Excellent work environment
Salary : $70,000 - $85,000