Program Assistant

OVERVIEW

The Program Assistant will be responsible for supporting the implementation of one or more of the Field Office programs that provide case management and an array of social services to promote social well-being and economic self-sufficiency for refugees (and immigrants) arriving to Albany, NY. They will work with staff in the maintenance of social service cases by assessing client needs, assisting in the development and implementation of service plans, recommending and obtaining services, gathering information necessary for case managers to assist clients in obtaining services that will provide living arrangements appropriate to the clients identified need. Duties include setting up appointments for clients, to driving them to appointments, helping staff with airport arrivals, assisting with housing set-ups, documenting services via case files, providing interpretation when language abilities fit, organizing donated items, and a wide range of other tasks. This position is on-call as needed and reports to the Field Office Director.

DUTIES AND RESPONSIBILITIES 

• Ensure the accuracy and timeliness of all social services provided to USCRI Albany clients.
• Assist with disbursement of funds to support clients’ needs.
• Assist program staff with achieving program goals.
• Assist Case Mangers with file maintenance by updating case management systems, reporting databases, and physical files; maintain confidentiality of information; and
• Perform other job-related duties as assigned by supervisor.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. Other job-related duties may be assigned, as required by the supervisor(s).  

POSITION REQUIREMENTS

• Bachelor’s degree from an accredited institution and/or at least two years relevant experience is preferred.
• Strong communications and writing skills in collaboration with others.
• Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment.
• Excellent time-management and organizational skills; ability to work as a team member and independently, with a high level of self-motivation and ability to meet goals and deadlines in a fast-paced environment.
• Proficient in the use of MS Word, MS Excel, and database programs.
• Ability to establish and maintain professional relationships with partner agencies.
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace. 
• Must have dedication to human rights of refugees, immigrants, asylum seekers, and displaced people.
• USCRI has a mandatory COVID-19 vaccine policy.  All employees must be fully vaccinated to work at any / all locations at USCRI.

TRAINING REQUIRMENTS 

• Satisfactory completion of USCRI’s Orientation and Training.
• Complete additional training as identified by supervisor(s) or Human Resources.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer. 

Salary Range: $21.00 to $24.00 per hour