MPS Virtual Payments Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

We are seeking a results-driven Virtual Payments Specialist to support small business clients (up to $2.5MM in annual revenue) through virtual engagement and collaboration with our branch network.

This role is responsible for identifying payment solution opportunities, upselling into our Business Essentials suite, and serving as an overflow resource for branch referrals.

The ideal candidate is proactive, tech-savvy, and thrives in a fast-paced, customer-focused environment.

Must live in Tempe/Phoenix AZ

Key Responsibilities

Client Engagement & Sales:

• Conduct outbound calls to prospective and existing small business clients to uncover payment needs and recommend tailored solutions.
• Respond to inbound inquiries and referrals from the branch network, providing timely and consultative support.
• Upsell products to our Business Essentials customers.
• Identify and overcome objections and execute follow-up actions.
• Demonstrate high motivation, integrity, and competence to work in a fast-paced team environment.
  
  
  

Branch Overflow Support:

• Act as a virtual extension of branch teams by managing overflow referrals and ensuring seamless handoffs.
• Partner with branch staff to deliver consistent and high-quality customer experience.
  
  
  

Sales Process & CRM Management:

• Maintain accurate records of all customer interactions, sales activities, and pipeline updates in the CRM system.
• Meet or exceed monthly sales goals, call activity targets, and customer satisfaction metrics.
• Provide feedback to leadership on customer trends, product performance, and process improvements.
  
  
  

Key Qualifications

• 2 years of experience in sales, payments, or financial services—preferably in a virtual or hybrid environment.
• Strong understanding of small business needs and digital payment solutions.
• Excellent communication skills, both verbal and written.
• Comfortable making outbound calls and handling inbound inquiries in a high-volume setting.
• Proficient in CRM systems
  
  
  

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically two to three years of relevant experience
  
  
  

Preferred Qualifications

• Experience working with businesses under $2.5MM in revenue.
• Background in merchant services, business banking, or fintech.
• Bilingual (Spanish/English) is a plus.
  
  
  

Location Expectations

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $60,435.00 - $71,100.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.