What are the responsibilities and job description for the Customer Service Representative position at U.S. Alliance Paper?
Job Title: Customer Service Representative
Job Summary
We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.
- Full-time position
- Monday through Friday
- 8:30 AM – 5:00 PM
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, policies, and procedures
- Resolve customer complaints in a calm, efficient, and professional manner
- Process orders, forms, applications, and requests
- Maintain detailed records of customer interactions and transactions
- Follow up with customers to ensure issue resolution
- Escalate complex issues to appropriate departments when necessary
- Meet or exceed performance metrics (response time, resolution rate, customer satisfaction)
Required Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- Proven customer service experience or related field
- Strong verbal and written communication skills
- Excellent problem-solving abilities
- Basic computer proficiency (Microsoft Office, CRM systems)
- Ability to multitask and manage time effectively
Salary : $26 - $28