What are the responsibilities and job description for the Head Member Service Representative position at U.P. State Credit Union?
Are you tired of working weekends? We have a full-time job opportunity as a Head Member Service Representative in our Escanaba Office. You'll work Monday - Friday 9am to 5pm, which means no weekends!
We provide a benefit package that offers a work/life balance including 401(k) with 10% employer contribution, longevity, health insurance, life insurance, PTO, VTO, and a generous holiday schedule.
U.P. State Credit Union is seeking a dedicated and highly skilled Head Member Service Representative to lead and support our member service team. This position is responsible for overseeing daily branch operations—including account openings and closures, deposits and withdrawals, account maintenance, and resolving member inquiries with accuracy and professionalism.
As the leader on the front line, the Head Member Service Representative plays a critical role in fostering teamwork, modeling exceptional service standards, and ensuring efficient, compliant operations. We are looking for someone who demonstrates confidence in guiding a team, a commitment to developing staff, and the ability to maintain a positive, service‑driven environment.
Key Responsibilities:
- Provide strong, hands‑on leadership to the member service team
- Maintain accuracy and accountability in all daily branch operations
- Support staff through coaching, training, and performance guidance
- Assist members with account questions, transactions, and product information
- Promote a culture of professionalism, service excellence, and teamwork
- Identify and resolve operational or member issues with sound problem‑solving
What We Value:
- Proven leadership and team‑building skills
- Exceptional member service and communication abilities
- High attention to detail and organizational strength
- Professionalism, reliability, and integrity
- Strong problem‑solving skills and the ability to lead by example
Join a community‑driven, team‑oriented credit union where leadership is valued and your contributions make a lasting difference.
To Apply:
Please send your cover letter and résumé to:
Austin Kimberling, VP of HR/Compliance
akimberling@upscu.com
This position will remain open until filled.