What are the responsibilities and job description for the Repair Hotline Specialist position at U-Haul?
Repair Service Advisor
If you are a detail-oriented communicator with a knack for automotive repair, maintenance and diagnostics, consider becoming U-Haul’s newest Repair Service Advisor. In this role you will be constantly learning about and improving truck and trailer designs, repair standards and identifying areas for improvement and coordinating with a wide variety of team members to accomplish them.
Repair Service Advisor Primary Responsibilities
The work involves moderate risks or discomforts which require special safety precautions, e.g. working around moving parts, machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.
Physical Demands
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, positioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
Perks Of Joining The Team
Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.
U‑Haul Offers
If you are a detail-oriented communicator with a knack for automotive repair, maintenance and diagnostics, consider becoming U-Haul’s newest Repair Service Advisor. In this role you will be constantly learning about and improving truck and trailer designs, repair standards and identifying areas for improvement and coordinating with a wide variety of team members to accomplish them.
Repair Service Advisor Primary Responsibilities
- Provide OEM specifications and assist in the diagnostics of equipment mechanical issues
- Provide, interpret, guide automotive technicians through wiring schematics
- Research and create repair methods for trucks in the U-Haul fleet
- Identify and communicate about methods or parts conducive to extending vehicle longevity
- Basic understanding of electric/electrical circuit operation.
- Ability to read and comprehend wiring schematics.
- Experience in diagnosing computer controlled drive train components.
- Perform calibrations on vehicle power trains.
- Proficient use of various diagnostic scan tools.
- Automotive service and repair experience in a dealership/ OEM setting.
- Acute attention to detail.
- Excellent oral communication skills in English and technical writing.
- Identify best practices for diagnostic/ repair processes.
- Must be flexible and have a positive attitude.
- Ford and/or GM factory training and experience
- 3-5 years repair and diagnostics experience.
- U-Haul Master Technician status not a pre-requisite but desired
- U-Haul Master Technician status within 2 years of job position start date
- Professional appearance and demeanor.
The work involves moderate risks or discomforts which require special safety precautions, e.g. working around moving parts, machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.
Physical Demands
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, positioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
Perks Of Joining The Team
Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.
U‑Haul Offers
- Medical insurance
- Prescription drug plans
- Dental & Vision plan with hearing care discounts
- Onsite medical clinic for team members and eligible family members
- New indoor fitness gym (Midtown Phoenix campus)
- Get Fit Gym Reimbursement Program
- Registered Dietitian Program
- WeightWatchers®
- CVS Virtual Care
- U‑Haul Kids Program
- 24‑Hour Nurse Line
- Wellness Program (Healthier You initiatives & challenges)
- Mindset App Reimbursement
- Pet Insurance & Wellness plans
- Career stability
- Opportunities for advancement
- Valuable on‑the‑job training
- Tuition Reimbursement Program
- Free online courses for personal and professional development at U‑Haul University®
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- Company‑paid life insurance
- Voluntary life insurance options
- Short-Term and Long‑Term Disability
- Critical Illness, Accident & Hospital Indemnity plans
- Business & business travel insurance
- MetLaw Legal Program
- MetLife Auto & Home Insurance
- LifeLock Identity Theft Protection
- Dave Ramsey’s SmartDollar® Financial Wellness Program
- U‑Haul Federal Credit Union
- Paid holidays, vacation, and sick time
- You Matter Employee Assistance Program (EAP)
- Discounts on cell phone plans, hotels, computers, vehicles & more
- Community involvement & volunteer opportunities
- U‑Haul Mothers Program (Paid maternity leave)