What are the responsibilities and job description for the Program Coordinator position at U-Haul?
To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
We are seeking a positive, outgoing, and self-motivated person to join the Risk Management team. The Drug/Alcohol Testing Program Coordinator supports the company’s drug/alcohol testing program and helps ensure compliance with applicable Federal (FMCSA, DOT) and state regulations, as well as company policies. This position provides a great opportunity for someone who is highly organized, pays close attention to detail, enjoys helping others, and is eager to learn.
Essential Duties
We are seeking a positive, outgoing, and self-motivated person to join the Risk Management team. The Drug/Alcohol Testing Program Coordinator supports the company’s drug/alcohol testing program and helps ensure compliance with applicable Federal (FMCSA, DOT) and state regulations, as well as company policies. This position provides a great opportunity for someone who is highly organized, pays close attention to detail, enjoys helping others, and is eager to learn.
Essential Duties
- Serve as a contact for pre-hire drug/alcohol screens, motor vehicle record reports, and pre-employment inquiries.
- Provide support and guidance for post-accident, reasonable suspicion, and other drug/alcohol testing.
- Report drug/alcohol testing results as appropriate to management accurately and timely.
- Support U-Haul Team to ensure compliance with federal and state DOT regulations.
- Process Department of Transportation verifications and history checks.
- Process requests for initial and annual motor vehicle reports.
- Effectively communicate sensitive information verbally and in writing.
- Complete Employment Verifications for previous team members.
- Maintain accurate records for motor vehicle reports and drug/alcohol tests results in accordance with company and regulatory requirements.
- Collaborate with third party vendors to ensure information is distributed accurately.
- Maintain strict confidentiality with employee records and information.
- Conduct routine reviews of USDOT regulated drivers and vehicle files.
- Ensure completed assignments meet deadlines and follow all regulatory, corporate, and departmental standards.
- Assist with Substance Abuse Leave (SAL) tracking to ensure appropriate follow-up actions are taken.
- Continuously gather feedback on new/existing tools and processes to make improvements and increase efficiency.
- Work collaboratively with vendors, U-Haul field team, Risk Management teams, and other U-Haul departments.
- Review & disseminate RPCs (Report a Potential Claim) during normal business hours and “after-hours” (rotational)
- 1-2 years’ experience in a similar role preferred.
- Experience working with Driver Qualification files, vehicle inspection reports, driver daily logs and driver safety reports preferred.
- Handle sensitive/confidential information and/or data with a high degree of discretion.
- Forward-thinking, energetic and desire for growing responsibility.
- Naturally successful in quickly developing relationships, rapport and trust with individuals and teams.
- Strong aptitude for technology.
- Ability to act and respond under pressure and do so with quality results and professionalism.
- Strong organizational and problem-solving skills.
- Positive, upbeat, self-motivated, and “can-do” attitude.
- Proactive mindset with a willingness to help and support others.
- Strong desire to learn more about Risk Management and U-Haul’s products and services.
- Excellent verbal and written communication skills.
- Proficient with MS Office.
- This position regularly works with highly confidential data.
- Medical insurance
- Prescription drug plans
- Dental & Vision plan with hearing care discounts
- Onsite medical clinic for team members and eligible family members
- New indoor fitness gym (Midtown Phoenix campus)
- Get Fit Gym Reimbursement Program
- Registered Dietitian Program
- WeightWatchers®
- CVS Virtual Care
- U‑Haul Kids Program
- 24‑Hour Nurse Line
- Wellness Program (Healthier You initiatives & challenges)
- Mindset App Reimbursement
- Pet Insurance & Wellness plans
- Career stability
- Opportunities for advancement
- Valuable on‑the‑job training
- Tuition Reimbursement Program
- Free online courses for personal and professional development at U‑Haul University®
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- Company‑paid life insurance
- Voluntary life insurance options
- Short-Term and Long‑Term Disability
- Critical Illness, Accident & Hospital Indemnity plans
- Business & business travel insurance
- MetLaw Legal Program
- MetLife Auto & Home Insurance
- LifeLock Identity Theft Protection
- Dave Ramsey’s SmartDollar® Financial Wellness Program
- U‑Haul Federal Credit Union
- Paid holidays, vacation, and sick time
- You Matter Employee Assistance Program (EAP)
- Discounts on cell phone plans, hotels, computers, vehicles & more
- Community involvement & volunteer opportunities
- U‑Haul Mothers Program (Paid maternity leave)