Field Computer Support Specialist

Job Description

Under the direction of the Supervisor, Field Customer Support, responsible for providing remote support to U-Haul Marketing Company Support Specialists and/or end users of computer based systems which comprise the U-Haul Wide Area Network (WAN). Support includes analysis of all elements of the WAN such a software, power, computer equipment, modems and printers.

• Troubleshoot, as necessary, in order to provide user with prompt and proper corrective action toward achieving problem resolution. Arrange for any necessary corrective action or escalate problems to higher priority as required to resolve.
• Respond to calls from U-Haul field entities with regard to questions and/or problems concerning computer based systems. Determine nature of call by identifying location type and symptoms provided by caller.
• Responsible for various special duties as assigned as well as basic functions of telephone support.
• Monitor, critique and offer aid and suggestions to the Marketing Company Computer Support Specialists in order to be pro-active. Assist in spreading knowledge of all areas of the U-Haul WAN and ensure proper functionality
• Keep Supervisor informed of work volume changes, any problems and status or projects.
• Maintain just-in-time production methods, along with total quality control at the source of the work being performed.
  
  

Requirements

• Digital dexterity, hearing, lifting (min. 5lbs. assisted or unassisted), seeing talking.
• Use of a telephone, Personal Computer (PC – 80% daily), modem and printer. Some travel may be required occasionally to field locations.
• Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgement to accomplish results.
  
  

Work Status

Full-Time