Account Management Supervisor

Since 1973, Ponderosa Insurance Agency, a division of Repwest Insurance, has been a specialist in self-storage insurance. Established by experts from both the self-storage and insurance industries, we understand what it takes to protect both your self-storage facility and tenants. Ponderosa Insurance is a part of the U-Haul Holding Co family of companies and sister company to U-Haul International.

Under the direction of the Program Director, the Account Manager Supervisor will proactively cultivate current client relationships to grow Safestor Tenant Insurance participation across the nation with a team of Account Managers. Account managers will work with local and national team members to consult and service Safestor clients within the self-storage industry. The ideal candidate will have strong organizational, communication, negotiation, and interpersonal skills and be able to lead a team of Account Managers.

Primary Responsibilities Include But Are Not Limited To

Team Leadership & Performance Management

• Supervise Account Managers and provide coaching, mentorship, and performance feedback.
• Set and monitor key performance indicators (KPIs) to ensure team goals are met.
• Train team members in sales techniques, account management, best practices, and communication skills.
• Review team activity in Salesforce to ensure data accuracy and follow-through.
• Assist the Director with team evaluations and professional development plans.
  
  

Account Management & Retention

• Promote strong engagement with existing accounts to increase retention and account growth.
• Establish and maintain retention standards for the team.
• Oversee the follow-up of opportunities, renewals, and customer inquiries.
• Travel as needed to Industry Events (Typically Spring and Fall)
  
  

Operational Responsibilities

• Monitor and analyze budget performance compared to forecasts.
• Stay up to-date with industry developments through training, trade publications, and networking.
• Produce professional, concise written communications including correspondence, reports, and presentations.
  
  

Marketing & Sales Support

• Support marketing campaigns by analyzing forecasts and participating in campaign planning.
• Create or assist with marketing materials such as flyers, brochures, and event assets.
• Maintain awareness of market trends, competitor insights, and product updates.
• Coordinate company participation in trade shows, conferences, and industry events.
• Manage social media accounts and assist in content planning.
• Send email communications through platforms such as Salesforce and Constant Contact.
  
  

Qualities Of An Ideal Candidate

• 2 years leading a team or equivalent experience.
• Must be detail-oriented
• Enthusiastic and self-motivated
• Logical and methodical approach to problem-solving
• Works well in groups and individually
• Enthusiastic about continual learning and applying what you’ve learned.
• Strong verbal and written communication skills
• Must be able to multi-task and take the initiative with projects.
• P&C License Preferred
  
  

Education and Training: Bachelor's degree or equivalent experience.

Commission/Bonus: This is a salaried position. Opportunities for quarterly bonus.

U-Haul/Repwest Offers

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program 
• Weight Watchers 
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days 
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock Identity Theft
• Savvy consumer wellness programs - from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul Federal Credit Union
• Wellness Program