Unified Communications (UC) Specialist

Tyto Athene is searching for a Unified Communications (UC) Specialist to support a critical initiative to modernize and support our Social Security Administration customer at a variety of locations.

Responsibilities

• Provide technical support Troubleshoot and resolve technical issues related to customer telecommunications equipment, analog phones, VoIP phones, AudioCodes equipment, and Valcom overhead paging equipment
• Repair and maintenance Perform hardware repairs and replacement on telecommunications equipment, ensuring proper functionality.
• Customer Service Assist customers with their devices, ensuring they understand how to use their assigned telecommunications equipment
• Communication Communicate effectively with customers and team members, both electronically and verbally.
• Training and development Participate in training programs to enhance technical skills and knowledge.
• Ensuring compliance with objectives, organizational policies, procedures, and standards
• Experience with overhead paging systems, Valcom and/or Bogen, operation, installation, and maintenance
• Knowledge of operations and maintenance of AudioCodes MP 504/MP524s, operation, installation and maintenance
• Other Duties as Assigned
  
  
  

Required

• Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
• Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs.
• Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required.
• Architecture and technical support documentation skills is a plus.
• Experience with Microsoft Teams Telephony desired
• At least (5) years of experience on VoIP projects
• Must be able to work in cramped spaces, must be able to lift 75 lbs, climb ladders, bending, squatting, crawling under desks
  
  
  

Clearance

• Public Trust (Suitability)
  
  
  

Location

• Baltimore, Maryland
  
  
  

Compensation

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
  
  
  

Benefits

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
  
  
  

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.