Residential Manager

Position Summary
The Residential Manager at TLC is responsible for supporting the overall operation and coordination of assigned residential programs for individuals with intellectual and developmental disabilities (IDD). This role ensures that services are delivered in accordance with TLC’s mission, values, and applicable regulatory requirements.

The Residential Manager provides guidance and oversight to Direct Support Professionals (DSPs) and Lead DSPs, helping to maintain a positive, person-centered environment. Key responsibilities include staff scheduling, training support, performance monitoring, and assisting with professional development.

This role also assists with maintaining accurate documentation, supporting quality assurance efforts, and ensuring a consistent standard of care. In the absence of a Lead Direct Support Professional, the Residential Manager may take on additional responsibilities such as medical coordination, on-call coverage, and general program oversight.

This position plays a vital role in supporting individuals to live fulfilling, self-directed lives while maintaining a high standard of care and regulatory compliance within TLC's residential services.

Compensation and Schedule
This is a full-time, salaried position with an annual salary of $60,000. The standard schedule is Monday through Friday, 8:00AM to 4:00PM, but may include evening, weekend, and on-call hours as needed. Compensation is based on experience and qualifications.

Essential Job Functions

1.    Staff Management:
a.    Supervise, support, and manage all DSPs, including Lead DSPs.
b.    Assign, monitor, and follow up on Lead DSP responsibilities.
c.    Conduct staff performance reviews, disciplinary actions, and corrective action plans.
d.    Train staff on new/updated program plans (ISPs, protocols, behavior plans, etc.).
e.    Schedule and facilitate Lead DSP Team Meetings and Monthly House Meetings.
f.    Ensure DSPs complete required monthly trainings; remove staff from schedules if training is not current.
g.    Interview DSP candidates and attend new hire orientation.
h.    Ensure adequate shift coverage and participate in scheduling oversight meetings.

2.    Program Oversight:
a.    Ensure programs are operating according to TLC standards.
b.    Complete monthly physical site checklists for each home.
c.    Manage all licensing and regulatory documentation, checklists, and self-assessments.
d.    Review case notes for accuracy and completeness.
e.    Ensure all program plans (ISPs, protocols, behavior plans, etc.) are acknowledged by staff.
f.    Enter billing data for Program Specialist (PS) review and approval.
g.    Coordinate out-of-program times and ensure documentation.

3.    Medical Oversight:
a.    Attend and run psychiatric appointments.
b.    Coordinate and follow up on all medical appointments.
c.    Record and maintain medical data in collaboration with the Program Specialist.
d.    Work with the Director of Nursing on all medical procedures.
e.    Partner with the Lead DSP for cycle medication check-ins.
f.    Review medication audits and submit to the Director of Residential Services/Quality.
g.    Respond to on-call medical issues including 911 calls, urgent care visits, and hospitalizations

4.    Quality & Incident Management:
a.    Review and follow up on all General Event Reports (GERs) for assigned programs.
b.    Ensure all incident documentation and follow-ups are complete in coordination with Incident Management (IM).
c.    Ensure compliance with internal and external audit requirements.
d.    

5.    Communication & Documentation:
a.    Serve as the primary contact for all external-facing communications.
b.    Maintain professional communication with all stakeholders (families, providers, agencies, etc.).
c.    Attend and participate in ISP meetings.
d.    Ensure program documentation is current, accurate, and organized.

6.    On-Call Responsibilities
a.    The Residential Manager must be able to handle on-call responsibilities and will be part of an on-call rotation to support the programs they oversee. On-call coverage includes:
i.    Weekday Coverage: Monday at 4:00 PM through Friday at 8:00 AM.
ii.    Weekend Coverage: A biweekly rotation covering Friday at 4:00 PM through Monday at 8:00 AM.
b.    Please note: on-call duties do not include scheduling-related calls.
c.    The on-call Residential Manager must be available to respond to the following situations:
i.    Medications 
ii.    911 calls
iii.    Urgent care/hospital visits

7.    Additional Requirements:
a.    Must manage time effectively across multiple programs.
b.    Demonstrated ability to lead and build effective teams.
c.    Strong organizational and communication skills.
d.    Performs other duties as assigned.

8.    Physical Requirements: 
a.    Frequency Definitions:
i.    Occasionally (0–35% of the time)
ii.    Frequently (36–74% of the time)
iii.    Constantly (75% of the time)
b.    The following physical demands are essential for this role and may include, but are not limited to:
i.    Lifting & Moving:
1.    Must be able to lift and move up to 50 lbs independently to assist with daily living activities (e.g., bathing, groceries, physical support, wheelchair assistance).
2.    For weights over 50 lbs, team lifting or appropriate equipment (e.g., dolly, lift belts, mechanical lifts) will be used, as outlined in the Individual Support Plan (ISP).
ii.    Body Movements:
1.    Frequently required to: stand, sit, walk, bend, twist, reach, lift, and carry items as described above.
2.    Frequent hand/arm use including fine motor tasks, reaching at/below waist level, and reaching above shoulder height.
3.    Occasionally required to pull, push, lift, stoop, squat, kneel, crouch, or crawl.
iii.    Communication & Sensory Abilities:
1.    Constantly required to communicate verbally and non-verbally, and to have adequate hearing, taste, and smell abilities.
2.    Vision requirements may include close vision, color vision, and the ability to adjust focus.
iv.    Environmental Conditions:
1.    Occasionally exposed to various outdoor weather conditions (sun, rain, heat, cold, snow), as well as dust and fumes when working with residents or staff.
2.    Noise levels may range from quiet to moderately loud. Noise will not exceed 85 decibels unless otherwise noted, and hearing protection will be provided if required.

Minimum Qualifications

Education/Experience:     
A high school diploma or GED is required.
Post Secondary Education in the field of human services is preferred.
A minimum of 5 years' experience in the IDD field, including 2 years in management or supervisory role is preferred.
Must be willing to complete the Front Line Supervisor NADSP Training within 1 year of hire.

Age:    Eighteen years of age or older

Ability to Drive:    Valid Driver’s license for at least 3 years and ability to travel between assigned sites

Health:    Certification from a licensed independent practitioner that the person is free of contagious disease.
 

Salary : $60,000