Technical Publication Specialist

POSITION SUMMARY:

The Technical Publication Specialist at plays a crucial role in creating and managing technical documentation that is essential for the company's products and services. This position requires strong attention to detail, excellent communication skills, and a deep understanding of complex technical concepts for agricultural equipment. The Technical Publication Specialist will be responsible for producing, editing, & updated high-quality technical documentation that is accurate, clear, and user-friendly. Position plays a key role in ensuring that users have access to accurate, comprehensive, and user-friendly technical documentation that enhances their experience with the company's products and services. This position offers a dynamic and challenging opportunity for a detail-oriented professional with a passion for technical communication.

Duties/Responsibilities:

• Develop, design, create and maintain technical documentation, including user manuals, installation guides, technical specifications, release notes, and online help resources.

• Collaborates with customers, product specialists, or technical staff to understand instructions and specifications and to organize the project accordingly.

• Collaborate with subject matter experts, engineers, and product managers to gather information and ensure the accuracy of technical content.

• Organize and structure technical information in a clear and concise manner to make it easily accessible to users.

• Use authoring tools, such as Adobe FrameMaker, MadCap Flare, or similar software, to create and format technical documentation.

• Create illustrations, diagrams, and other visual aids to enhance the understanding of complex technical concepts.

• Ensure that technical documentation complies with industry standards, company guidelines, and regulatory requirements.

• Conduct reviews and updates of existing technical documentation to reflect product changes, enhancements, or updates.

• Manage documentation version control, distribution, and archival processes to ensure that users have access to the most up-to-date information.

• Provide training and support to internal teams on how to use and interpret technical documentation effectively.

• Stay informed about industry trends, best practices, and emerging technologies related to technical communication.

• Maintains accurate records of technical publications.

• Performs additional related duties as assigned.

Required Skills/Abilities:

• Proficiency in using authoring tools, content management systems, and graphic design software.

• Excellent writing, editing, proofreading, and formatting skills with a keen eye for detail.

• Strong analytical and problem-solving abilities to simplify complex technical information for a diverse audience.

• Familiarity with documentation standards, such as DITA (Darwin Information Typing Architecture) or XML.

• Ability to render for manuals and other publications on mechanical blueprints and drawings.

• Ability to work collaboratively in a fast-paced environment, multitask effectively, and meet deadlines consistently.

• Strong communication and interpersonal skills to interact with internal teams and nationwide dealer network.

• Ability to exercise creativity to assist clients.

• The ability to speak Korean or experience communicating in Korean is a plus.

Education and Experience:

• Education: Bachelor's degree in technical writing, English, computer science, engineering, or a related field. A certification in technical writing is a plus.

• Experience: Proven experience in technical writing, technical communication, or a related field, preferably in a technology-driven environment.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 25 pounds at times.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.

TYM-North America is an Equal Opportunity Employer that is committed to Diversity and Inclusion in the Workplace.

We are not working with any recruiting agencies to fill this position.