Tyler Pipe - Customer Service Representative

Company Description

The Customer Service Representative is responsible for processing orders, coordinating pricing and quotes, and supporting the needs of customers, sales representatives, and the sales department. This role works under the direction of the Sales Operations Manager to ensure superior customer service, timely delivery, and effective support for the sales team in marketing our products.

Job Description

Customer Service Representative

Location: Tyler, TX

Pay: $21.00/hour to $24.00/hour depending on experience

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

What You’ll Do

• Process customer orders and requests accurately and efficiently.
• Build and maintain strong relationships with customers and the outside sales team.
• Manage warehouse releases for billing and complete final filing upon receipt of invoices from the Accounting Department.
• Coordinate pricing approvals from customers and sales representatives with the General Manager.
• Provide ongoing service and support to existing accounts.
• Investigate and resolve customer complaints by identifying issues, developing solutions, and escalating to management when necessary.
• Keep the Sales Operations Manager informed of customer concerns and inventory-related issues.
• Collaborate with the Shipping Department and Distribution Centers to ensure accurate and timely order shipments.
• Assist with inventory management tasks and the preparation of inventory reports.
• Proactively seek opportunities to expand knowledge of the industry and the products represented.
• While the above responsibilities will be the primary focus of this job, the company reserves the right to assign additional duties as necessary to meet operational needs.
  
  

Qualifications

• Associate degree or equivalent post-secondary education (2 years) preferred.
• A minimum of three years of experience in a customer service environment may be considered in lieu of formal education.
• Proficiency in Microsoft Word and Excel at an advanced level is required.
• Ability to work independently and demonstrate strong self-motivation.
• Experience with Microsoft Dynamics 365 is preferred.
• Strong mathematical and analytical skills.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple tasks simultaneously.
• Strong decision-making, problem-solving, and creative thinking abilities.
  
  

Why Join Us

• Be part of a company with over 100 years of stability and industry leadership as a proud member of the McWane family.
• Work in a culture that prioritizes safety, accountability, and continuous improvement through The McWane Way principles.
• Join a supportive team that values trust, teamwork, and open communication.
• Enjoy competitive compensation and comprehensive benefits.
• Contribute to meaningful work that supports critical infrastructure and community development.
• Experience long-term employment with a company committed to its people and their success.
  
  

Additional Information

Based on the founding principles of McWane in 1920, it is expected that all team members will know and exhibit the eight principles of The McWane Way: Safety, Environment, Leadership, Accountability, Excellence, Trust, Teamwork, and Communication as well as the values and behaviors supporting these principles.

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.