What are the responsibilities and job description for the Phone Room Nurse LVN position at Tyler Internal Medicine Associates?
About us
Tyler Internal Medicine Associates, P.A. is a locally owned, growing Internal Medicine/Family Medicine practice located in Tyler, Texas. Our providers and employees are dedicated in providing exceptional care to our patients.
Our organization is seeking a Licensed Vocational Nurse to work within our clinic as a Phone Nurse. This position is for someone who loves caring for our patients and has experience working with geriatric patients, as well. The successful candidate will be passionate about their role within our clinic, a teamplayer and able to work in a fast paced environment.
Responsibilities:
*Deal compassionately, professionally and courteously with patients, their families, physicians and fellow staff.
*Handle incoming patient calls concerning medical concerns and symptoms for providers and PA’s. Provider is then notified of medical problem(s) either in documenting in EMR or by phone depending on urgency of problem(s). Then a response is recalled to the patient with provider’s instructions.
*Identifies an emergency situation and is able to effectively triage problem.
*Clear prescription refills with providers and submits renewals via electronic submission or phone when necessary to Pharmacies.
E. Attends to patient medication prior Authorizations, accumulates necessary documentations and forwards info to patient pharmacy services and notifies patient of pharmacy decision on medication.
*Instructs patients on questions about procedures, procedure preps, orders diagnostic test and assures patient has appropriate instructions (paper documentation, diagnostic order requests, etc.).
*Under supervision of providers – give abnormal diagnostic results, pathologies, labs to patients not returning soon for follow up visit.
*Consistently shows ability to recognize and deal with priorities.
*Maintains accurate documentation of all phone conversations in patient’s EMR records and have signed off by provider .
*Communicates relevant information to providers, Nurse Supervisor, patient care staff and all staff to maintain continuity of patient care.
*Demonstrates good judgment and reasoning when investigating and problem solving.
*Demonstrates ability to tactfully handle difficult situations.
*Coordinate patient referrals requested to local and tertiary specialists.
Job Type: Full-time
Pay: $23.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid sick time
- Paid time off
Medical specialties:
- Internal Medicine
- Primary Care
Physical setting:
- Clinic
Standard shift:
- Day shift
Weekly schedule:
- No weekends
Ability to commute/relocate:
- Tyler, TX 75701: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- LVN (Required)
Work Location: In person
Salary : $23 - $24