What are the responsibilities and job description for the Customer Care Manager - State Farm Agent Team Member position at Tyler Ayers - State Farm Agent?
Are you ready to work with someone who will help you achieve your goals?
We're an established, growth-oriented agency with a team of highly motivated individuals. We achieve our goals and successes by our energy, we believe an enjoyable place to work is a energetic and fun environment. If you are self-motivated and possess the desire to be great every day, please consider joining our team. If you believe in having a fun, stable working environment and you have the willingness to learn and be coached, we should meet to discuss the opportunity.
About Our Agency
We're an established, growth-oriented agency with a team of highly motivated individuals. We achieve our goals and successes by our energy, we believe an enjoyable place to work is a energetic and fun environment. If you are self-motivated and possess the desire to be great every day, please consider joining our team. If you believe in having a fun, stable working environment and you have the willingness to learn and be coached, we should meet to discuss the opportunity.
About Our Agency
- Our mission to serve our community. We strive to treat everyone as we would our loved ones served.
- Our office opened in 2018
- Our agency has received awards including: Chairmans Circle, Ambassador Travel, Honor Club, Senior Vice President's Club, Team Member Hall of Fame Qualifiers, and New Agent Program Qualifier.
Location Address: Colorado Springs, CO 80922
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
Qualifications
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses.
Benefits
- Monthly Bonus
- Annual Profit Sharing
- Competitive Salary
- Opportunity for Advancement
- Health Insurance
- Paid Time Off
- Training & Development
- Life Insurance
Benefits:
Vacation & Paid Time Off, 401K Plan, Paid HolidaysSalary : $75,000 - $100,000