What are the responsibilities and job description for the SaaS Account Manager position at Tyk Technologies?
Who are Tyk, and what do we do?
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)
If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.
Our Mission
Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.
Total flexibility, default remote, radical responsibility
We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.
The role:
As an Account Manager at Tyk, you own and develop long-term relationships with our
customers.
Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services. Increasingly, those APIs are also becoming the connective layer for AI-powered systems and intelligent applications, and our customers rely on Tyk to manage that complexity at scale.
In this role, you are the commercial owner of a portfolio of accounts, responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time.
Our customers often operate in complex technical environments with multiple stakeholders across engineering, platform, and leadership teams. Success in this role comes from understanding those environments, building trusted relationships, and connecting customers with the right expertise within Tyk to help them move forward.
You’ll work closely with colleagues across sales, product, and technical teams, ensuring customers have the support and clarity they need while maintaining ownership of the overall commercial relationship.
What we’re looking for
- Experience owning customer relationships in a B2B SaaS or enterprise technology environment
- A track record of managing commercial customer relationships, including renewals and account growth
- Experience working with technical products or engineering-led organisations
- Ability to build relationships across both technical and business stakeholders
- Confidence leading commercial conversations and navigating complex customer environments
- Strong organisation, communication, and follow-through
- Experience collaborating with cross-functional teams to deliver successful customer outcomes
About you
- You enjoy working with technically sophisticated products and customers
- You build trusted relationships across complex organisations
- You’re comfortable owning commercial outcomes and guiding long-term partnerships
- You’re proactive, organised, and able to navigate ambiguity
- You enjoy connecting people and expertise to solve meaningful problems for customers
Here’s why you should join us:
- Everyone has unlimited paid holidays.
- We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
- Employee share scheme
- Generous maternity and paternity leave
- 401k, vision, dental & medical
- Volunteering Days
- Company retreats
- Employee Wellbeing platform
We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!
Our values tell the story of Tyk - here’s how:
- It’s ok to screw up!
We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!
- The only stupid idea, is the untested one!
It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!
- Trust starts with you - make it count!
Trust is a two-way street - instil it from day one!
- Assume best intent!
We have each other’s back - we’re all on the same team. Think before you speak or act.
- Make things better!
Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.
What’s it like to work here?! check it out: https://tyk.io/worklife/
Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
You can see more about us here https://tyk.io