What are the responsibilities and job description for the Network Operations Engineer position at TXSE?
The NOC Engineer role focuses on building, implementing, and maintaining edge routing infrastructure. You'll act as a bridge between the Network Engineering, Systems Engineering, and Operations teams. A key part of the job is providing first-level customer network support and monitoring infrastructure to proactively troubleshoot issues. You'll work closely with Network Engineers and Data Center Technicians to implement connectivity solutions and resolve network-related problems. This role requires the ability to work independently with little to no direct supervision.
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- Manage customer connections: Onboard new physical and logical connections and decommission canceled ones.
- Ensure market access: Certify that latency is equalized for all customer connections.
- Provide customer support: Answer the NOC phone line and respond to support tickets.
- Communicate with customers: Provide timely and professional updates on project timelines and maintenance.
- Participate in on-call rotation: Be available to support network operations outside of normal business hours.
- Monitor during trading hours: Proactively monitor customer and market center connectivity and engage with customers if issues arise.
- Support weekend testing: Participate in internal and industry-wide weekend testing as needed.
- CCNA, CCNP, Network or equivalent experience
- Subnetting
- ACL configuration and troubleshooting
- BGP configuration and troubleshooting including route filtering
- PIM/IGMP multicast configuration and troubleshooting
- Packet capture experience
- tcpdump and similar tools for data capture
- Wireshark for data capture and analysis
- TCP troubleshooting
- Infrastructure as Code and Network Automation experience is helpful but not required
- Python
- Terraform
- Ansible
- Git
- Linux shell scripting
$175,000 - $215,000 a year
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Salary : $175,000 - $215,000
