Application Support Analyst

We are looking for a tech-savvy problem solver for an Application Support Analyst role to assist in maintaining and configuring mission-critical systems that power our operations. 

Position Overview

The Application Support Analyst is responsible for providing technical support, configuration and

maintenance for business applications, ensuring optimal performance and user satisfaction.

This role involves troubleshooting issues, writing reports, coordinating with different departments, and delivering high-quality support to end-users in a fast-paced environment.

Duties and Responsibilities:

• Application Support: Monitor, configure, troubleshoot, and resolve issues related to enterprise applications, ensuring end user support and efficient system performance.
• Incident Management: Respond to and resolve end users’ requests in a timely manner, escalating complex issues to senior technical teams when necessary.
• User Assistance: Provide guidance, configuration and training to end-users on application functionality, ensuring effective use of systems.
• System Maintenance: Perform regular maintenance tasks, including software updates and configuration changes to ensure system reliability.
• Data Integrity and Visualizations: Create reports and leverage data visualizations tools. Assist in application configurations to promote data integrity through data entry. Provide data Integration into industry specific applications from Acquisitions.
• Documentation: Create and maintain detailed documentation related to business processes, issue resolutions, and system configurations.
• Collaboration: Work closely with infrastructure team, end-users and application vendors to identify and implement application improvements.
• Root Cause Analysis: Investigate recurring issues to identify root causes and recommend long-term solutions to prevent future occurrences.
• Monitoring and Reporting: Utilize monitoring tools to track application performance and generate reports for stakeholders.
• Compliance: Ensure applications adhere to organizational security policies and audit requirements.

Knowledge, Skills, and Abilities

• Bachelor’s/University degree or equivalent experience in the oil and gas industry preferred
• 1 years of hands-on SQL experience preferred
• Strong SQL skills - SQL queries, stored procedures, views, and SQL Agent Jobs
• Data Visualization Tools - Report Writing: Power BI, Spotfire, SSRS
• Application support expertise - Proficiency in troubleshooting software applications and understanding of IT Systems (e.g., Windows or cloud-based environments), vendor management and root cause analysis
• Industry specific software - Preferred knowledge of Aries, Wellview/Siteview, Prodview, TabFusion, Quorum, Conduit, CygNet, Petra, ArcGIS
• Technical knowledge - Relational Databases, ETL Processes, SSIS, API, XML
• Coding - Some experience in writing and interpreting scripts, PowerShell, Python
• Business process mindset - translate operational needs into technical solutions
• Teamwork - Ability to work in a team environment and learn new skills quickly with little supervision
• Personal skills – Communication, self-study and a desire to your grow knowledge base and a career

Equal Opportunity Employer

Prospective employees will receive consideration without discrimination because of race, color, religion, marital status, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or genetic information.