What are the responsibilities and job description for the Customer Success Lead position at TXM Recruit?
Customer Success Lead
Kennesaw, GA - On-site
About Us!
At TXM Recruit, we’re building more than a recruitment business, we’re building a culture. One that’s collaborative, ambitious, and genuinely supportive. A place where people are encouraged to bring ideas, try new approaches, and grow their careers with the backing of a successful, growing group.
We partner with some of the most exciting names in engineering, infrastructure, and construction, from global leaders to disruptive, high-growth companies. But it’s our people who make the difference. We celebrate individuality, encourage curiosity, and create an environment where everyone can thrive.
Role Responsibilities:
- Solve complex workforce challenges by partnering with Account Management, TA Leadership and Operations Management to convert requirements into high-impact talent and project-based solutions.
- Focus on partnership building by leading the client relationship and strategy in partnership with account leadership, while collaborating with a dedicated recruiting team to align specialized talent pipelines with client demands.
- Act as an industry Subject Matter Expert by gaining a deep understanding of client operations to provide data-driven advice on market trends, staffing strategies, and specialized project fulfilment.
- Build out partnerships with technical schools across the US to support different regions build long term talent pipelines and local brand building.
- Travel to customer locations across the US on a quarterly basis to partner with site level leaders, understanding specific markets and advising on recruitment strategies to support high volume hiring needs.
- Stay informed and ensure compliance with client-specific rules, regulations, and onboarding procedures.
- Report back to Account Management on in country activities to align closely with the Global account strategy.
- Be based on site with our customer, in a state-of-the-art office building.
Experience Required:
- Strong background in Engineering, Maintenance/Operations recruitment within automated environments to support a smooth transition into the role.
- Experience in leading high-volume accounts.
- Demonstrated ability to understand and solve complex client challenges.
- Proficiency in using data analysis to develop sustainable workforce strategies and competitive talent solutions.
- A self-starting, results-oriented professional with the ability to navigate a metrics-driven landscape, prioritize high-value tasks, and strategically expand key account relationships.
- Willingness to travel up to 50% of the time.