What are the responsibilities and job description for the Account Manager position at TwoTone Creative?
A Typical Work Week
This is a full-time, in-person role at our West Des Moines office. Remote work is not available.
As an Account Manager at TwoTone, you’re the connection point between our clients and our creative team. You’ll build strong relationships, manage day-to-day communication, and keep projects running smoothly from start to finish. This role is all about organization, clarity, and care—making sure every client feels heard, supported, and confident in the work we deliver.
You’ll track details, manage timelines, and ensure projects stay on budget, but you’ll also play a key role in helping clients reach their goals. At TwoTone, you won’t just manage tasks—you’ll help mission-driven organizations make a real impact.
Top 5 Responsibilities:
- Ensure client satisfaction
- Manage client communication
- Track deliverables and deadlines
- Oversee budgets and timelines
- Resolve issues quickly
Other Responsibilities:
- Tracking client requests and troubleshooting problems
- Build positive, long-term relationships with clients that foster trust
- Lead in-person meetings and video calls to clarify goals and strategies
- Collaborate with leadership on proposals (no cold sales required)
- Serve as the go-to contact for client questions and concerns
- Develop effective communication workflows for clients and our team
- Inspire repeat business through exceptional service and proactive ideas
- Monitor and measure client satisfaction to ensure excellence
- Offer marketing insights and strategic recommendations
- Track client requests and troubleshoot problems efficiently
Required Skills:
- Previous agency experience
- Proven experience in an agency setting (fast-paced, client-focused environment)
- Proficient on Mac and familiar with creative and productivity tools
- Exceptional written and verbal communication skills with excellent grammar
- Ability to craft clear, concise messaging for client communications
- Comfortable collaborating with conservative Christian churches and mission-driven nonprofits
- Demonstrates sound judgment, integrity, and professionalism in every interaction
- Self-starter who thrives on working independently and efficiently
- Strong multitasking skills—able to pivot quickly between projects without losing accuracy
- Tech-savvy and eager to learn new apps and software
- Confident leading projects, guiding strategy, and collaborating with creative teams
- Meticulous attention to detail (yes, we’re looking for Type A here)
- Highly organized with systems that support team efficiency and client success
- Dependable and punctual—someone the team and clients can count on
Benefits
- Competitive salary with performance-based raises
- Custom development plans to help you grow
- Clear promotion pathways
- PTO that rewards your expertise and dedication
- Free snacks and drinks at the office
- Optional Work-from-Home Wednesdays
- Paid holidays
- 100% paid maternity and paternity leave
- 401(k) with 4% company match
- Comprehensive health and dental insurance
- Transparent leadership so you know what we’re striving for, why, and how
- Vision and life coverage
- Short-term and long-term disability insurance
- We love to celebrate: birthdays, team anniversaries, Christmas, and every big win
- Signature events like our Annual Murder Mystery Dinner and Vision Day
- MacBook laptop and a second monitor are provided
- Professional development opportunities (conferences, training)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person