Events Coordinator

ABOUT TWO ROADS BREWING COMPANY:

At Two Roads Brewing Company, we believe the road less traveled leads to great beer and great experiences. As one of Connecticut's premier breweries, we've built our brand on innovation, community, and craftsmanship. Our campus includes multiple bars, venues, and the Two Roads Company Store, where our guests come to connect with the heart of our brand through beer, merchandise, and hospitality.

We're looking for enthusiastic, guest-focused individuals to join our retail team and help create memorable experiences for every visitor who walks through our doors.

POSITION OVERVIEW:

The Events Coordinator plays a key role in delivering exceptional guest experiences across private events, public events, and campus activations at Two Roads Brewing Company. Focused on day-of execution, this position ensures every event runs smoothly by serving as the primary onsite point of contact for clients and guests, coordinating staff, and upholding the highest standards of hospitality. The Events Coordinator is detail-oriented, quick-thinking, and passionate about exceeding expectations through outstanding service and operational excellence.

KEY RESPONSIBILITIES

EVENT EXECUTION

• Lead the day-of operations for assigned private and public events, ensuring flawless execution of all event details.
• Prepare event spaces according to BEO specifications, including layout, décor elements, catering setup, signage, and cleanliness.
• Confirm all event materials, equipment, and supplies are ready prior to guest arrival.
• Conduct pre-event walkthroughs to verify readiness and identify any adjustments needed.
• Adapt event flow or layout in real time based on guest needs or operational requirements.

Client & Guest Relations

• Serve as the primary onsite point of contact for event hosts and clients.
• Greet hosts, review event details, and walk them through the prepared space to ensure expectations are met.
• Maintain open communication with hosts throughout the event, anticipating needs and responding promptly to requests.
• Build positive relationships through attentive, personalized service.

Staff Oversight & Coordination

• Oversee bar staff and event support teams during event operations.
• Provide clear direction on setup, service flow, guest engagement, and event breakdown.
• Conduct pre-shift briefings as needed to inform teams of event details and expectations.
• Ensure all staff uphold service standards and represent the brand with professionalism.

Guest Experience Management

• Actively monitor the event floor to ensure guests receive exceptional service and support.
• Identify and resolve issues quickly and effectively while maintaining a calm and polished presence.
• Respond to guest inquiries or concerns promptly, courteously, and with care.
• Maintain a welcoming, guest-first atmosphere throughout the event.

Catering & Beverage Coordination

• Coordinate with culinary and bar teams to support timely food drops, replenishment, service pacing, and presentation.
• Maintain cleanliness, organization, and visual appeal of catering stations and bar areas.
• Assist in post-event breakdown, equipment cleaning, and resetting event spaces.

Post-Event Responsibilities

• Execute event breakdown in accordance with SOPs, ensuring all equipment is cleaned, stored, and accounted for.
• Report event outcomes, issues, or notable feedback to the Events Manager for continued improvement.

• Assist with documenting inventory usage and operational notes as needed.

• Previous experience in hospitality, events, or high-volume guest service.

• Excellent interpersonal and communication skills.
• Ability to lead small teams and maintain a strong service standard.
• Strong organizational skills and attention to detail.
• Ability to remain calm and solutions-focused under pressure.
• Must be available to work evenings, weekends, and event-driven schedules.
• Ability to lift up to 50 lbs and stand for extended periods.

Ideal Candidate Attributes

• Warm, engaging, and naturally hospitable.
• Anticipates needs and solves problems proactively.
• Thrives in dynamic, fast-paced environments.
• Delivers service that consistently exceeds guest expectations.
• Works collaboratively with diverse teams and personalities.