Part Time Teller

SUMMARY: Under the supervision and guidance of the assigned manager the Teller accepts and processes transactions from the members by personal contact, mail and electronic instruction using friendly, accurate and prompt service. The Teller gains knowledge of other areas in the credit union and by cross-training to provide an expected level of exceptional member service. Works to create and maintain relationships with members. Responsible for providing an exceptional experience and contribute to improving the financial wellness of our members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Deliver consistent exceptional member service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every member, introducing yourself, making eye contact, and thanking the member are all examples.
• Accurately accept and process member teller transactions. Adhere to credit union policies and procedures, including member identification program.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Using member focused skills, explain policies and procedures to members as applicable.
• Balance cash drawer to transactions daily.
• New account opening.
• Understand and comply with credit union policy, laws, regulations, and the credit union's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious member and/or account activity.
• Adhere to the employee handbook policy and procedures.
• Gathers and processes mail.

TEAM ACCOUNTABILITIES:

• Support and uphold the credit union Mission Statement and Vision Statement.
• Uphold the Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the credit union's overall operation.
• Promote professionalism at all times.
• Always be mindful of the big picture for the members.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) required.
• Sales experience, cash handling, member service, credit union, or other financial service provider experience preferred.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial member service regardless of member personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a busy, stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Efficiently use standard office equipment (i.e. desktop/laptop computer, scanners, printers, fax, 10-key calculator, multi-line telephone system, etc.)
• Effectively display software skills (Word Processing/Typing, Alphanumeric Data Entry, Database usage)
• Must be able to move from department, division, or credit union to department, division or credit union to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 52 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GENERAL SUMMARY
Under supervision and guidance of the manager, the Teller I is responsible for assisting members in daily processing of financial transactions through exceptional, accurate and prompt service. The incumbent must have superior member service skills and cash handling ability; Exercises trustworthy service, courtesy, tact and diplomacy in dealing with others; Participates in business development through the attraction of new members and recognizes additional credit unioning needs of current members. Self-drive to grow in and develop knowledge and understanding within the credit union through various training opportunities in order to best service members is expected.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Consistently deliver phenomenal member service through aggressive friendliness accompanied by honest, positive and confident behaviors.
• Contribute to the overall branch goals through intentional conversations and relationship building with members and non-members in order to determine products/services best suited for their needs.
• Cross-sell all credit union products/services; Make appropriate referrals to the proper credit union representative.
• Accept deposits, checks for cashing, loan payments, cashier's checks and cash advances; Request authorization for transactions above assigned limits.
• Examine checks for proper endorsements, verify legality of documents, identify counterfeit currency, and ensure proper account authority for individual completing transaction.
• Ensure proper control of cash drawer with the ability to balance daily.
• Successfully complete compliance training; Adhere to internal controls and procedures; Understand and comply with credit union policies as well as regulations and laws applicable to your position.
• Maintain member confidence and protect credit union operations through utmost confidentiality.
• Perform any other related duties as may be required or assigned.
• Included in Saturday work rotations

TEAM EXPECTATIONS

• Champion the MNB mission statement with pride and enthusiasm
• Perform all aspects of your position with a cooperative and teachable spirit
• Support all other team members, providing assistance and encouragement to ensure service is provided in the most efficient and effective manner
• Collaborate in the sharing of new ideas that will enhance member experience, boost employee morale and drive the company's bottom line
• Take advantage of volunteer opportunities surrounding the credit union
• Exhibit professionalism at all times

QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

• High school diploma or GED required
• One (1) year member service experience required
• Cash handling experience and/or related experience in financial services preferred

OTHER SKILLS AND ABILITIES
Team member must be able to

• Arrive at work on time and adhere to a regular work schedule
• Occasionally work overtime
• Provide transportation to attend required training/meetings at designated locations within the credit union
• Cooperatively work with and effectively communicate with members, general public and other team members of the credit union regardless of personalities or communication style
• Read and understand documents such as policy manuals, safety rules, operating and maintenance instructions and procedure manuals
• Exhibit appropriate decision making skills in the absence of certainty
• Multi-task and rotate job tasks with seamless flexibility
• Handle and diffuse stressful situations by functioning in a calm and positive manner; Self composure is required at all times.
• Efficiently use standard office equipment (i.e. desktop/laptop computer, scanners, printers, fax, 10-key calculator, multi-line telephone system, etc.)
• Effectively display software skills (Word Processing/Typing, Alphanumeric Data Entry, Database usage)
• Capable of working independently or in a team

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This position requires manual dexterity; to regularly stand, walk, sit, use hands to finger, handle or feel; to reach with hands and arms; to talk and hear; the employee must occasionally bend, stoop, or kneel.

The employee may occasionally be required to lift and/or move up to 20 lbs.

Specific vision abilities required by this job include close, distance and color vision and focus.

ENVIRONMENTAL CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate.

OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 20 per week

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $14 - $16