Director of Technology

We are seeking a Director of Technology to own our company’s technical direction, architecture, and engineering standards.

This role sits above day-to-day service delivery and is responsible for designing, governing, and protecting the technology platform that our teams execute against. The Director of Technology ensures consistency, scalability, security alignment, and long-term viability of the stack—while partnering closely with Operations and Security.

This is not a ticket-management, SLA, or service-desk leadership role.

What You’ll Be Responsible ForTechnology Strategy & Architecture (Primary Focus)

• Own the technology roadmap and future-state platform design
• Guide the evolution of the stack as it impacts how services are delivered
• Reduce technical debt, complexity, and delivery friction
• Align technology decisions to the company’s 3-year strategic plan
• Support margin improvement through standardization and automation

Standards, Tools & Governance

• Define and enforce technical architecture and engineering standards
• Own the approved tool stack and core platforms
• Serve as final authority on non-security technical decisions and exceptions
• Evaluate and approve new tools, vendors, and integrations
• Prevent ad-hoc or client-driven deviations from standards

Security Partnership

• Partner with the Security Lead to embed security requirements into architecture
• Ensure security controls are built into platform design and standards
• Support audits, compliance efforts, and client security requirements
• Escalate unresolved security-risk conflicts when needed

Engineering Leadership

• Provide leadership and guidance to senior engineers and technical leads
• Define engineering quality standards and escalation frameworks
• Act as escalation point for complex or high-risk technical issues
• Prevent “architecture by escalation” or one-off exceptions

People Leadership (Technology Team)

• Provide functional leadership and coaching to technical staff
• Define technical role expectations and competency frameworks
• Conduct performance reviews and development planning
• Participate in hiring, onboarding, and role transitions
• Address performance gaps through structured improvement plans

Cross-Functional Collaboration

• Partner with Operations and Service Delivery to align execution with standards
• Support Sales and Client Services with sound technical solution design
• Advise the CEO on technology strategy, investment, and risk
• Architect stack changes that improve client outcomes and delivery efficiency

What This Role Does Not Own

• Ticket queues or scheduling
• SLA performance or service desk staffing
• Routine client communications
• Day-to-day service delivery throughput

What We’re Looking For

• Proven experience leading technology architecture or platform strategy
• Strong background in standards-driven environments (MSP, SaaS, regulated IT, etc.)
• Ability to lead through clarity, guardrails, and structure
• Comfortable making and enforcing long-term technical decisions
• Collaborative leader who partners well with Operations and Security
• Experience managing and developing senior technical talent

How Success Is Measured

• Consistent technical standards across clients
• Fewer exceptions and ad-hoc solutions
• Reduced technical debt and unmanaged risk
• Improved delivery efficiency through clear guardrails
• Strong performance accountability within the Technology team
• Effective evolution of the technology stack in partnership with Operations

Why This Role Is Different

If you enjoy designing systems, defining standards, and protecting platforms—rather than running ticket queues—this role is built for you.

Salary: $100,000.00 - $120,000.00, benefits and bonuses