Franchise Manager

Launch your career with TWO MEN AND A TRUCK® and discover the opportunities for growth or movement to other franchises. At TWO MEN AND A TRUCK® your opportunities for growth are endless. More than one quarter of our franchise owners originally started as employees in our system!

Responsibilities

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Perform In Home Consultations as needed
• May need to fill in as a mover or driver as needed. This would require the ability to lift up to 100lbs or more repeatedly throughout duration of shift
• Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
• Responsible for employee accountability and adherence to franchise and system standards and policies
• Directs employee scheduling and dispatch of movers and drivers
• Responsible for employee development and corrective action programs
• Oversees all workers compensation and unemployment claims
• Coordinates and directs the fleet maintenance and equipment inventory programs
• Ensures compliance with all DOT regulations and FMCSA guidelines
• Handles customer concerns and oversees damage resolution process
• Responsible for being the “on-call” emergency contact outside of normal business hours
• Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system
• Actively participates in community, industry, or other relevant marketing events
  
  

Requirements

• Bachelor’s degree in business, management, or other related field is preferred
• A minimum of 3 years of business, management, or other relevant experience is required
• Stamina to lift 100lbs or more repeatedly
• Excellent oral and written comprehension and communication skills
• Excellent organizational and time management skills
• Demonstrated ability to lead by example to motivate, develop, and direct people
• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
• Strong decision-making ability
• Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values
• Must be proficient with the following Microsoft applications: Excel, Word, Outlook
  
  

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Mobile, Alabama. The employer at this location is SWS Investments & Holdings, Inc.