Training Manager and Quality Assurance

Candidates with a Background in the Cleaning industry are encouraged to apply. This Job requires traveling between Douglasville and Marietta and Surrounding areas.

Benefits Offered:

• No Nights, No Weekends, No Holidays!
• $16 - $20/hour and additional bonuses based on Sales Milestones and Monthly Phone Conversion Rate
• $30 Gas Card every two weeks
• Mileage reimbursement biweekly
• Health, dental, vision, & 401k
• Monthly Celebrations
• We reward performance over seniority
• Flexible hours – because spending time with family is just as important to US as it is to YOU!
• Be part of a family-oriented work environment

Qualifications Required:

• Availability to work Monday-Friday Full-time
• Have a vehicle that will be driven to customer’s homes, valid driver’s license and car insurance.
• Must be bondable (which requires passing a criminal background check) and insured for employee dishonesty. This requires that there cannot be any known record of dishonest acts or convictions for criminal or felonious acts.
• Have a good work ethic and enjoy talking to people
• High school diploma or GED
• Bilingual Preffered – English & Spanish
• Act in best interest of franchisees, customers, and team members
• Courteous and cooperative with customers and employees
• Strong listening, organizational & communications skills

Responsibilities:

• Identify staffing needs
• Recruiting and onboarding of new employees
• Training of new employees
• Employee performance review
• Address unresolved employee complaints and concerns
• Create & implement employee retention program
• Review and complete Orientation Checklist with trainee(s)
• Close probationary training period & promote PHC to full time cleaners after evaluating the test results
• Coordinate & celebrate employees anniversary dates and birthdays
• Grant employee time off requests
• Inspect broken & damaged items by the cleaners and determine course of action
• Quality control
• Ensure homes are cleaned as scheduled
• Scheduling new cleans
• Customer service
• Call all the leads in the system and followup with them to maximize conversions
• Document all appropriate phone calls into Customer log
• Utilizes CRM software to the fullest, respind back to the leads at all times
• Increase the addition of new customers
• Attend and participate in all staff meetings
• Perform in-home estimates
• Inspect cleaning supplies/equipment
• Inventory and order estimating materials
• Perform and track cleaning performance through field visits
• Record & track teams quality control scores in spread sheet
• Schedule reclean(s) if needed
• Send Rmeinders of existing cleans on the schedules to the customers
• Meet or exceed quarterly and annual sales goals Administration
• Review and monitor open customer receivables using Receivables Report
• Abide by all rules, regulations, and policies contained in the employee handbook, safety manual, cleaning manual, and employment agreement
• This includes active participation in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction

If this sounds like you, we would love to meet you!!

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $20