What are the responsibilities and job description for the Customer Experience & Field Support Lead - Two Maids House Cleaning! position at Two Maids - Malvern?
Benefits:
- Bonus based on performance
- Flexible schedule
- Training & development
Are you a hands-on leader who thrives in a fast-paced environment and knows what it takes to deliver exceptional service? Two Maids of Malvern and Two Maids of Lower Merion are looking for a Customer Experience & Field Support Lear to help grow, support, and elevate our team of Professional House Cleaners (PHCs).
This is a critical role that combines leadership, training, customer care, and operations support. You'll be part coach, part quality control, and part get-it-done specialist — helping us deliver the kind of clean our customers rave about.
What You’ll Do:
- Oversee daily operations for Two Maids of Malvern and Lower Merion, both run from our Malvern office
- Ensure PHCs are properly trained and consistently meet performance and quality standards
- Maintain a clean, organized, and professional office environment
- Perform regular in-home quality checks to ensure customer satisfaction
- Step in to assist with cleans as needed
- Pack and organize caddies, refill cleaning supplies, manage vacuum maintenance, and handle daily laundry duties (washing/folding rags)
- Reach out to customers via phone or text for satisfaction check-ins
- Proactively handle and resolve customer complaints with professionalism and care
- Communicate regularly and effectively with both customers and team members
What We’re Looking For:
- Prior professional cleaning experience is a must
- High level of professionalism, reliability, and communication skills
- Ability to lead by example, stay organized, and adapt to daily challenges
- Willingness to be hands-on and proactive to help our business grow
- Must be available from 7:30 AM to 5:00 PM, Monday through Friday (most days end by 3–4 PM, but flexibility is needed as we grow)
- A clean, reliable vehicle, valid driver’s license, and active car insurance are required
Compensation & Perks:
- $17/hour base pay, plus pay for the cleans you complete.
- Mileage reimbursement for travel between job sites
- Performance-based bonuses
- Supportive leadership, ongoing training, and growth opportunities
Salary : $17
