What are the responsibilities and job description for the Leasing Specialist position at Two Coast Living?
Company Description Two Coast Living is a residential property management company that owns and operates modern, stylish apartment communities in urban and semi-urban locations across the United States. Its properties offer contemporary interiors, upscale finishes, and first-class amenities, including resort-style pools, fully equipped fitness centers, and engaging common spaces. Communities are designed for comfort and convenience, allowing residents to live, work, and play according to their lifestyle, with pet-friendly features and manicured landscapes. Residents benefit from accessible management and online portals for payments and maintenance requests, reflecting Two Coast Living’s commitment to service, accessibility, and modern living.
Role Description The Leasing Specialist is a full-time, on-site role based in Baton Rouge, LA, responsible for managing the resident leasing experience and supporting community occupancy goals. Day-to-day tasks include greeting prospects, conducting property tours, explaining floor plans and amenity offerings, and responding promptly to inquiries in person, by phone, email, and online platforms. The role includes processing rental applications, preparing and executing lease agreements, ensuring accurate lease documentation, and assisting with move-in and move-out procedures. The Leasing Specialist helps drive resident retention by building positive relationships, addressing concerns, and promoting community events and services. Additional duties include maintaining up-to-date knowledge of pricing and availability, supporting marketing efforts, and collaborating with the onsite team to ensure a welcoming, professional environment.
Qualifications
- Candidates should possess strong customer service and communication skills to engage prospects and residents professionally and effectively.
- Candidates should possess experience with lease administration and leases, including application processing, documentation accuracy, and compliance with community policies.
- Candidates should possess skills in resident retention, with the ability to foster relationships, respond to concerns, and support a positive living experience.
- Candidates should possess basic computer proficiency, including property management or CRM software, email, and online resident portals.
- Relevant qualifications include prior leasing, sales, or hospitality experience; knowledge of fair housing regulations; and the ability to work flexible hours, including some evenings and weekends.
- Additional beneficial qualifications include strong organizational skills, attention to detail, teamwork orientation, and a high level of professionalism and integrity.