High Throughput Service Lab Project Manager

Reporting to the Director, Operational Excellence the Project Manager will be responsible for all aspects of project management, coordination and implementation relative to the NGS Services Lab and related businesses of Twist Bioscience.

The position manages all of the communications required to facilitate each project, as follows: Communication with customers, sales & field application support, Twist customer service, Twist legal and Twist product management group.

What You’ll Be Doing

• Respond directly or direct all incoming inquiries from customers and the global sales & support organizations; respond quickly and professionally with the information provided by the NGS Services Team in response to all customer and internal inquiries; maintain records
• Coordinate and collate input from customers and/or the global sales & support teams ensuring that the data supports the needs of the customer and reflects the capabilities of the NGS Services Teams.
• Collect, collate and maintain easily accessible database of strategy designs, projects in progress and completion dates
• Maintain (transparent) accessible list of work in progress
• Maintain metrics related to lab performance (order funnel through invoicing)
• Provide updates on project progress as agreed with certain customers
• Manage communication between customers and the internal team providing order fulfillment details and deliverables
• General knowledge of NGS Services work flows
• Support the creation of content collateral and product messaging to convey value proposition to target markets
• Works with the Director, Operational Excellence to determine existing capacity and uses this information to maximize customer satisfaction and achieve business goals
• Any other “ad hoc” projects not listed above as required from time to time for e.g designing strategies, supporting product infrastructure projects and other special requests
• Follow regulatory and ISO 13485 requirements
• Support in-lab activities as needed when project volume dictates
  
  

What You’ll Bring To The Team

• 5-6 years of relevant work experience in the life sciences or related field, with >2 years in a customer facing role Requires bachelor’s degree in Biology, Chemistry or related Life Science. Advanced degree and / or hands on laboratory experience a bonus
• Customer communication from inquiry to delivery of services
• Understanding of NGS services offering and customer workflows that the services offerings address
• Proven ability to influence cross-functional teams, and to work effectively with customers, internal operations and sales teams
• Demonstrated track record of managing projects that meet customer expectations
• Outstanding leadership, teamwork, and communication skills
• Hands on, high energy, positive attitude with a can do attitude that gets it done
• Must be able to work outside of regular work hours/ work a flexible shift as needed
• Highly motivated and result-oriented personality with ability to work under pressure
• Motivated team player, positive attitude, excellent initiative and problem solving abilities
• Strong sense of urgency
• Strong organizational skills
• This is not an IT related role
  
  

The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.

San Francisco Bay Area Pay Range

$145,000 - $180,000 USD