Veterinary Assistant/ Client Service Representative

Job Summary
Join our dynamic small animal veterinary team as a Veterinary Assistant and Client Service Representative, where your enthusiasm and compassion will make a meaningful difference in the lives of dogs, cats, and their owners. This role combines hands-on patient care with exceptional client communication, ensuring a positive experience for every pet and pet parent. You will play a vital role in supporting veterinary procedures, maintaining a clean and organized clinic environment, and providing friendly, professional service at the front desk. If you're passionate about animal welfare, eager to learn, and thrive in a fast-paced setting, this paid position offers an exciting opportunity to grow your veterinary career while delivering outstanding patient care.

Responsibilities

• Assist veterinarians and veterinary technicians with canine and feline restraint, medication administration, laboratory sample collection, and other basic medical procedures.
• Provide compassionate patient care, including feeding, walking, monitoring hospitalized patients, and maintaining patient comfort and cleanliness.
• Support veterinarians and technicians during examinations, treatments, surgery, rehabilitation, and other medical procedures by preparing equipment and treatment areas.
• Collect, prepare, and process laboratory samples and maintain accurate medical records.
• Monitor patients for changes in condition and promptly communicate concerns to the veterinary team.
• Maintain a clean, organized, and sanitary hospital environment, including exam rooms, treatment areas, kennels, and reception spaces.
• Greet clients and their pets warmly and professionally, creating a positive first and last impression of the clinic.
• Answer phones, schedule appointments, respond to client inquiries, process payments, and assist with patient check-in and check-out procedures.
• Coordinate effectively with veterinarians, technicians, and other team members to ensure efficient patient care and client communication.
• Assist with prescription refills, preventive care reminders, medical record requests, and client education regarding treatment plans, medications, preventive care, and post-treatment instructions.
• Demonstrate compassion, professionalism, and empathy when interacting with clients, patients, and team members.
• Prioritize multiple tasks in a fast-paced environment while maintaining attention to detail and a positive attitude.
• Uphold the clinic's mission, values, and commitment to exceptional patient care and client service.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a veterinary hospital, animal boarding facility, daycare, shelter, kennel, or customer service environment preferred.
• Knowledge of canine and feline behavior, handling, and restraint techniques preferred.
• Strong communication and customer service skills with the ability to build rapport with clients and work collaboratively with team members.
• Compassionate, patient, and comfortable working with animals that may be stressed, fearful, ill, or in pain.
• Strong organizational skills and the ability to multitask efficiently in a busy clinical environment.
• Basic computer proficiency and willingness to learn veterinary practice management software.
• Familiarity with veterinary terminology, laboratory procedures, medication administration, and basic patient care preferred.
• Demonstrated professionalism, reliability, and strong work ethic.
• Self-motivated and capable of working independently while contributing positively to a team-oriented culture.
• Must be at least 18 years of age.

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Do you have experience in the veterinary field? If so, how long?
• Do you have experience with the ezyVet software?

Work Location: In person

Salary : $15 - $20