What are the responsibilities and job description for the Towing Dispatcher position at Twin Towing?
Benefits:
- 401(k)
- Health insurance
- Dental insurance
Twin Towing is seeking an experienced towing dispatcher for daytime and afternoon shifts.
About Twin Towing:
Twin Towing, a prominent name in the towing industry, has been reliably serving the North Jersey area for over 40 years. With a robust fleet of over 40 trucks across multiple locations, we pride ourselves on offering a wide range of services. Our expertise spans light & heavy-duty towing, truck and auto repair, equipment hauling, and specialized container trucking. As a company, we are committed to excellence in service and innovation in logistics.
Key Responsibilities:
Twin Towing, a prominent name in the towing industry, has been reliably serving the North Jersey area for over 40 years. With a robust fleet of over 40 trucks across multiple locations, we pride ourselves on offering a wide range of services. Our expertise spans light & heavy-duty towing, truck and auto repair, equipment hauling, and specialized container trucking. As a company, we are committed to excellence in service and innovation in logistics.
Key Responsibilities:
- Ensure all customer calls are answered and dispatched efficiently.
- Maintain records of daily call logs and trip information.
- Dispatch and coordinate with drivers, providing guidance on handling common on-scene challenges.
- Offer technical advice to drivers on the best methods for towing various vehicle types and the equipment needed for specific situations.
- Release vehicles to their respective owners and process payments.
- Commitment to a 6-day work schedule, including Saturdays.
Skills Required:
- In-depth understanding of the towing process and common issues faced by tow truck drivers.
- Ability to provide real-time, practical solutions to drivers during complex towing situations.
- Knowledge of local roadways, geography, and the specific towing requirements of the area.
- Strong multitasking ability to handle high-pressure situations.
- Organizational skills to efficiently manage multiple tasks.
- Adaptability and foresight to anticipate and navigate unexpected situations (traffic, weather conditions, etc.).
Salary : $900 - $1,100
