What are the responsibilities and job description for the Sales Account Manager position at TWIN TIER HOSPITALITY?
Meet or exceed budgeted revenue, sales, and marketing goals for the hotel. Ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms and food and beverage through direct client contacts.
Duties and Responsibilities
Financial Returns:
- Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the hotel marketing plan, business plan, and financial plans.
- Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
- Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
People:
- Manage day-to-day sales activities, plan a and establish performance and development goals.
- Developing new accounts, maintaining existing accounts and implementing sales strategies.
- Work with other department managers to ensure proper staffing levels based on guest volume.
Guest Experience:
- Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
- Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales and catering/banquet services.
- Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
Responsible Business:
- Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
- Develop awareness and reputation of the hotel and the brand in the local community.
Perform other duties as assigned. May also serve as manager on duty.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.