Warranty Specialist

Warranty Specialist – Automotive Dealership

Location: Twin Pine Ford – Ephrata, PA
Job Type: Full-Time

About the Position

Twin Pine Ford is looking for a detail-oriented, organized, and motivated Warranty Specialist to join our team. The ideal candidate will have a strong understanding of vehicles, automotive systems, and warranty processes. This position plays an important role in ensuring warranty coverage is properly managed while providing support to both our Sales and Service Departments.The Warranty Specialist will work closely with the Sales Department to help ensure vehicle warranty information is accurate, coverage details are properly documented, and customers receive the information and support they need. We are looking for someone who understands the automotive industry, communicates effectively, and takes pride in accuracy and customer satisfaction.

Responsibilities

• Process, review, and maintain vehicle warranty paperwork and documentation.
• Work closely with the Sales Department to coordinate warranty information, vehicle coverage, and related administrative responsibilities.
• Assist with manufacturer warranties, extended service plans, and other vehicle protection products.
• Review vehicle information, mileage, repair history, and warranty eligibility.
• Communicate with warranty providers, manufacturers, sales personnel, and service personnel to resolve warranty-related questions.
• Ensure all warranty submissions and documentation are accurate, complete, and submitted within required deadlines.
• Maintain organized records and follow established dealership procedures.
• Help identify and resolve discrepancies in warranty coverage and documentation.
• Provide professional support to customers and dealership staff regarding warranty questions.
• Work collaboratively with dealership management to improve processes and maintain a high level of customer satisfaction.

Qualifications

• Automotive knowledge and experience are required. Applicants should have a solid understanding of vehicles, automotive systems, and how vehicle repairs and warranties work.
• Previous experience in automotive warranty administration, a dealership, service department, or a related automotive position is strongly preferred.
• Knowledge of manufacturer warranties, extended service plans, and warranty claim procedures is a plus.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple responsibilities and meet deadlines.
• Comfortable working with computers, dealership management systems, and digital documentation.
• Ability to work closely with the Sales Department and communicate effectively with multiple departments.
• A positive attitude, strong work ethic, and commitment to providing excellent customer service.

Why Join Twin Pine Ford?

• Join an established dealership with a team-focused work environment.
• Work directly with the Sales Department and contribute to the overall customer experience.
• Become an important part of the dealership's daily operations.
• Opportunity to build your knowledge and grow professionally within the automotive industry.
• Work with a team that values communication, accountability, and customer satisfaction.

How to Apply: In Person at our Ephrata location

If you have automotive knowledge, strong organizational skills, and enjoy working with people, we encourage you to apply. We are looking for someone who takes ownership of their work, pays attention to the details, and wants to be a valuable part of our dealership team.

Job Type: Full-time

Pay: $17.00 - $30.00 per hour

Expected hours: 40.0 – 44.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• Automotive service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Ephrata, PA 17522 (Required)

Ability to Relocate:

• Ephrata, PA 17522: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $30