What are the responsibilities and job description for the Dishwasher position at Twin Peaks Restaurants?
ROLE PURPOSE:
To provide Guests and Team Members with clean and sanitized utensils, plate ware, glassware, and equipment.
Key Responsibilities & Accountabilities
KEY DECISIONS:
PASSION FOR THE GUEST – You actively contribute to fun, friendly, and engaging service.
To provide Guests and Team Members with clean and sanitized utensils, plate ware, glassware, and equipment.
Key Responsibilities & Accountabilities
- Provide Guests and Team Members with clean and sanitized utensils, plate ware, glassware, and equipment according to Ecosure standards
- Ensure dishes and cookware are sanitized and available as needed
- Maintain daily cleanliness and maintenance of dishes
- Clean and sanitize service area and kitchen throughout shift
- Complete assigned prep work and beautification
- Trouble-shoot dishwasher machine
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance, and take prompt corrective action when necessary or suggests alternative courses of action
- Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve overall objectives
- Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate
- At all times provide a favorable image of TGI Fridays to promote its aims and objectives
KEY DECISIONS:
- Guest Experience
- Issues around cleanliness and sanitation
- Ecosure results meet/exceed company standards
- Consistently fulfill the Key Responsibilities and Accountabilities above
- Guest satisfaction scores
- Cleanliness and sanitation
- Must be able to perform multitask while maintaining required standards of operation
- Must also be able to perform duties that ensure Guest safety and satisfaction
- Must follow handling and sanitation procedures and use extreme caution with utensils, plate ware, glassware, and equipment
- Must be able to frequently lift and carry up to 70 lbs., up to 20 times per shift, and place these items on high shelves and in walk-in freezers
- Must be able to frequently bend and stoop
- Must be able to work frequently in a hot and damp environment
- Must be able to speak clearly to communicate orders to cooks and expediters
- Must be able to hear cooks’ and W/Ws' requests in the midst of loud background noise
- Must be able to stack, walk and move during an entire shift
- Must be able to frequently immerse hands in hot water
PASSION FOR THE GUEST – You actively contribute to fun, friendly, and engaging service.
- Understand how the role impacts overall operations
- Display a caring attitude towards all Team Members and Guests
- Demonstrate a service attitude by providing support to those who are directly serving Guests
- Handle special requests in a responsive and positive manner
- Utilize customer feedback to provide a better Guest experience
- Pay close attention to Guests' and coworkers’ special requests to ensure seamless service
- Respond positively to conflict situations and work to find appropriate solutions
- Keep interaction positive and productive; avoid conveying negativity
- Share information with others to raise awareness of potential needs and changes
- Listen carefully and attentively to others without judgment
- Ask thoughtful questions to ensure proper understanding of messages being conveyed
- Contribute to pre-shift meetings by providing relevant updates and asking appropriate questions
- Show Guests and Team Members that you are genuinely content in your role
- Display passion, energy, and pride in doing the job
- Work with a strong sense of urgency and drive; push for quick, yet accurate results
- Focus on the way you approaches a task, not just the task's completion
- Take independent action to improve existing systems
- Enthusiastically promote the TGI Fridays brand and menu
- Arrive on time and ready to work in dress-code approved attire
- Attend all required shift meetings and be prepared to participate and share any relevant information
- Respond to complaints about dish cleanliness/food quality by owning the situation and solving problems quickly and with a productive attitude
- Use good judgment and act with integrity in all dealings; demonstrate consistency in words and actions
- Address daily challenges and obstacles with confidence and a positive attitude
- Easily adjust to meet changing demands and new needs/requests
- Prioritize effectively and multitask to ensure all tasks are completed by the end of the shift
- Maintain an even-tempered demeanor even in stressful situations
- Respond calmly to problems and controls emotions
- Handle yourself in a professional manner at all times
- Recognize the importance of working together to accomplish goals
- Actively promote cooperation, respect, and acceptance of all Team Members
- Establish positive and supportive working relationships with all Team Members to maintain a productive atmosphere
- Take on additional responsibilities to ensure proper coverage during rush times
- Reach out to Team Members when necessary to ensure timely completion of all tasks
- Take advantage of opportunities to set an example for new or inexperienced Team Members
