What are the responsibilities and job description for the Customer Service Agent position at Twin Peaks Lodge and Hot Springs?
Duties
Requirements
Customer Service Agent Job Description:
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits
- Provide exceptional customer service via phone, email, and chat
- Handle inbound customer inquiries and resolve issues in a timely manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately
- Maintain customer records and update information as needed
- Conduct outbound calling campaigns to follow up with customers or promote new products/services
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using customer service software and systems
- Previous experience in a customer service role is preferred but not required
- High school diploma or equivalent
Requirements
Customer Service Agent Job Description:
- High School diploma or equivalent.
- Computer skills required.
- Preferably, customer service or hotel-related experience.
- Ability to lift up to 20 pounds and stand during the shift.
- Maintain a friendly demeanor.
- Effective communication skills.
- Multitasking ability.
- Attend meetings and trainings.
- Maintain grooming standards.
- Comply with hotel standards.
- Maximize productivity and problem-solving.
- Maintain confidentiality.
- Show initiative.
- Perform other duties as assigned.
- Greet guests and staff.
- Operate the Front Desk and PBX console.
- Respond to inquiries promptly.
- Handle bookings and reservations.
- Provide information on hotel services.
- Adhere to cash handling policies.
- Be aware of rates and promotions.
- Understand emergency procedures.
- Efficiently handle check-ins and checkouts.
- Use communication tools when necessary.
- Operate the computer system.
- Complete tasks on the checklist.
- Maintain a clean work area.
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating shift
- Ouray, CO 81427 (Preferred)
- Ouray, CO 81427: Relocate before starting work (Preferred)
Salary : $18 - $22