DMV Supervisor

• Manages the daily operations of Motor Vehicle Licensing and Titling at the Twin Falls and Buhl locations.
• Supervises, trains, schedules, supports, and evaluates employees and participates in hiring and personnel matters.
• Oversees the Buhl hybrid office, where assigned staff perform both Motor Vehicle Licensing and Titling and Driver’s License functions.
• Maintains sufficient knowledge of the functions performed by supervised employees to provide guidance, resolve problems, and maintain continuity of service.
• Ensures employees are properly trained and kept current on changes in laws, regulations, policies, procedures, and computer systems.
• Ensures motor vehicle titles, registrations, license plates, and related transactions are processed accurately and in accordance with applicable State and County requirements.
• Ensures Driver’s License functions performed at the Buhl office are completed in accordance with applicable State requirements.
• Oversees the collection, balancing, accounting, and proper distribution of department funds.
• Reviews and resolves unusual or complex title, registration, licensing, and customer-service issues.
• Handles escalated or difficult customer situations professionally.
• Reviews records, reports, title work, and other transactions for accuracy and compliance.
• Assists customers and performs front-counter duties during busy periods, staffing shortages, or as operational needs require.
• Oversees operations at both locations and travels between the Twin Falls and Buhl offices as necessary. County transportation is provided for required travel between offices during working hours.

• Monitors employee time records and staffing needs.
• Communicates significant operational, staffing, or customer-service issues to the County Assessor and recommends improvements when appropriate.
• Coordinates with other County departments, State agencies, financial institutions, dealerships, and other organizations as needed.
• Maintains confidentiality and represents Twin Falls County professionally.
• Adapts staffing, workflow, training, and office procedures as operational needs and the delivery of County services change.
• Performs other duties as assigned.
  

CLASSIFICATION REQUIREMENTS:
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty and be successful in the position.

Knowledge, Skill and Ability to:

• Lead, supervise, train, and support employees in a busy public-service environment.
• Learn, interpret, apply, and explain laws, regulations, policies, and procedures related to motor vehicle licensing and titling.
• Maintain sufficient knowledge of Driver’s License functions performed at the Buhl hybrid office to effectively supervise employees and office operations.
• Maintain a high level of accuracy while managing multiple priorities and frequent interruptions.
• Review documents and identify incomplete, inconsistent, or potentially fraudulent information.
• Oversee cash-handling, balancing, and accounting procedures accurately.
• Exercise sound judgment and independently resolve problems within established laws, policies, and procedures.
• Communicate clearly and professionally with employees, customers, County officials, State agencies, and other organizations.
• Remain professional and effective when dealing with difficult or upset customers.
• Use computers, office equipment, and job-related software effectively.
• Maintain accurate records and confidential information.
• Work cooperatively as part of the Motor Vehicle team and assist with front-counter operations when needed.

• Adapt to changes in laws, technology, staffing, procedures, and service delivery.

ACCEPTABLE EXPERIENCE AND TRAINING:

• High school diploma or GED; and
• Five years of progressively responsible experience in customer service, administrative operations, public service, financial transactions, records management, or other closely related work; and
• Demonstrated experience or ability in leading, training, or supervising employees.
• Management or formal supervisory experience is preferred.
• An equivalent combination of education and relevant experience that provides the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position may be considered.
• Must successfully complete any background investigation required for the position and remain eligible for employment with Twin Falls County.