What are the responsibilities and job description for the Appointment Coordinator – Service Department (Bilingual Preferred) position at Twin Falls Chevrolet?
About the Role:
We’re hiring a full-time Appointment Coordinator to join our Service BDC (Business Development) team! This role is all about helping our guests get their vehicles scheduled for maintenance and repair in a friendly, efficient way.
You’ll speak with guests by phone, text, and online chat to book service appointments, answer questions, and follow up as needed. We’re looking for someone who’s kind, detail-oriented, and confident in both English and Spanish. If you love helping people and want to be part of a fast-paced, team-focused environment—we want to talk to you!
What You’ll Do:
- Answer incoming calls, texts, and chats from service guests
- Schedule service check-in times and reach out to guests due for maintenance
- Go over recommended services, recalls, and expected timelines
- Gather guest and vehicle info and set accurate appointments
- Confirm appointments and follow up on no-shows or delayed work
- Log all communication in our CRM system
- Assist Spanish-speaking guests with translations as needed
What We’re Looking For:
- Bilingual in English and Spanish preferred (verbal and written)
- Previous experience in a Service BDC, call center, or guest service role is a plus
- Strong multitasking and organizational skills
- Friendly, professional communicator who follows through
- Comfortable using scripts and offering appointment options clearly
Why Join Twin Falls Cars?
- Supportive and positive team atmosphere
- On-the-job training and career growth opportunities
- Competitive compensation and benefits
- Locally owned and growing—we promote from within!
Apply Today!
If you’re a people person who’s ready to grow in a fast-moving service department, we’d love to meet you. Apply now and start your next chapter with Twin Falls Cars!