What are the responsibilities and job description for the Service Advisor position at Twin City Dodge Chrysler Jeep Ram Fiat?
Button CDJR, a proud member of the Chariot Automotive Group, is seeking a motivated and customer-focused Automotive Service Advisor to join our growing service team. The Service Advisor plays a critical role in delivering an exceptional customer experience by serving as the primary liaison between our customers and service technicians.
Key Responsibilities
At Button CDJR, we pride ourselves on teamwork, integrity, and delivering outstanding service to our customers. As part of the Chariot Automotive Group, we offer stability, growth opportunities, and a supportive work environment where employees are valued.
Apply today to start your career with the Chariot Automotive Group!!
Key Responsibilities
- Greet customers promptly and professionally in person and by phone
- Listen to customer concerns and accurately document vehicle issues
- Create and manage repair orders with clear, detailed service recommendations
- Communicate effectively with technicians regarding diagnostics, repair needs, and timelines
- Provide service estimates and keep customers informed throughout the repair process
- Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
- Ensure accuracy of paperwork, billing, and warranty documentation
- Resolve customer concerns in a professional and timely manner
- Maintain service records using dealership management systems
- Previous automotive service advisor experience is required (CDJR experience a plus)
- Strong customer service and communication skills
- Basic automotive knowledge and understanding of vehicle maintenance
- Ability to multitask and thrive in a fast-paced dealership environment
- Strong organizational and problem-solving skills
- Proficiency with computer systems and dealership software
- Valid driver’s license with no major violations in the last 5 years
- Competitive compensation with commission and bonus opportunities
- Medical, dental, and vision insurance options
- 401(k) with company match
- Paid time off and holidays
- Employee discounts on vehicles, parts, and service
- Ongoing training and career advancement within the Chariot Automotive Group
At Button CDJR, we pride ourselves on teamwork, integrity, and delivering outstanding service to our customers. As part of the Chariot Automotive Group, we offer stability, growth opportunities, and a supportive work environment where employees are valued.
Apply today to start your career with the Chariot Automotive Group!!