What are the responsibilities and job description for the Harley-Davidson Service Consultant position at Twin Cities Harley-Davidson Lakeville?
Join Our Team
We are looking for a motivated, customer-focused Service Consultant to join our team. This role is perfect for someone who enjoys motorcycles, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.
As the primary point of contact between customers and the service department, you will help create an exceptional dealership experience while ensuring repair and maintenance work is handled efficiently and professionally.
What We Offer
- Competitive pay (commission bonus opportunities)
- Paid training
- Paid time off
- Health, dental, and vision insurance, 401K
- Employee discounts
- Extremely supportive and fun team environment
- Career growth opportunities
Responsibilities
- Provide excellent customer service by greeting customers, scheduling appointments, and communicating repair updates, timelines, and costs
- Manage repair orders, estimates, invoices, and service documentation accurately and efficiently
- Coordinate with technicians, Service Manager, and Parts Department to ensure timely, high-quality repairs and efficient workflow
- Process warranty, customer-pay, and internal repair orders in compliance with dealership procedures
- Recommend additional maintenance, parts, accessories, and performance upgrades based on customer needs
- Maintain a professional, organized, and customer-focused service environment
Qualifications
- Previous Service Consultant, automotive, or powersports experience preferred
- Motorcycle, Harley-Davidson, or general powersports knowledge a plus
- Strong communication and customer service skills required
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer, phone, and data entry skills
- Professional appearance and positive attitude
- Valid driver’s license with motorcycle endorsement preferred
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person